Call Center Representative

National Service Bureau

Call Center Representative

Sarasota, FL +1 location
Full Time
Paid
  • Responsibilities

    Benefits:

    Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)

    Hybrid schedule of work from home and in-office days

    Paid Vacation, Holiday’s, and Sick Time

    401(k) plan + employer matching contributions

    Medical, Dental, Vision Insurance with employer contributions

    Company provided EAP (Employee Assistance Program)

    Monday to Friday schedule

    National Service Bureau (NSB) is looking for Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

    Call Center Representative Essential Job Functions:

    · Communicate via phone with people with all backgrounds and personalities

    · Make outbound calls (75+/day)

    · utilize software to note accounts and communicate with insurance companies

    · Negotiate and lead conversations to recover the highest balances for our clients

    · Communicate with team members to coordinate on accounts

    · Document accounts with proper notes to ensure quick communication

    · Adhere to company policies and procedures

    Call Center Representative Job Requirements:

    Meet the collector target metrics

    Ability to work a Hybrid schedule of work from home and in-office days

    Secure home office consisting of:

    Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)

    Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)

    Clear and professional backdrop

    Strong ability for empathy

    High level of professionalism

    Great communication skills

    Ability to stay motivated and positive

    Attention to detail

    Experience with time management

    Computer and typing skills

    Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

    NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.

    NSB Core Values:

    Follow Through

    Be Engaged

    Think First

    Be Respectful

    Be Accountable

    NSB Culture & Environment:

    Diverse and friendly team

    Emphasis on work/life balance

    No nights/weekends

    Positive environment

    Performance-based incentives

    Advancement opportunities

    We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.

    We are excited for you to join us!

    To stay up to date on our latest postings we invite you to: Like us on FaceBook: https://www.facebook.com/nationalservicebureau/

    Follow us on LinkedIn: https://www.linkedin.com/company/national-service-bureau-inc./mycompany/

    Visit our careers page: https://national-service-bureau.careerplug.com/account

  • Locations
    Sarasota, FL • Bothell, WA