Job Description

PHYSICIAN RELATIONSHIP MANAGER

At National Spine & Pain Centers (NSPC), our mission is to relieve pain and improve quality of life through personalized, accessible care. We are currently looking for a PHYSICIAN RELATIONSHIP MANAGER to help develop help maintain relationships with providers, healthcare systems and other patient-referring originations.

The Physician Relationship Manager develops and maintains ongoing collaborative relationships with outside providers, healthcare systems, and other patient-referring organizations based on mutual respect, high-quality outcomes, and patient satisfaction. Works to establish and maintain workflow between NSPC offices and patient-referring organizations. Coordinates referral relationship management efforts with community outreach and marketing initiatives to increase referrals for the assigned territory/state location. The successful candidate would be located in the NEW YORK territory.

WORKING UNDER THE GUIDANCE OF THE CHIEF MARKETING OFFICER, YOU WILL:

• Creates, maintains, and manages relationships with physicians and other key professionals, with a focus on referral sources with the highest current and/or potential volume
• Educates external providers regarding care provided by affiliated NSPC providers and NSPC services
• Identifies physician-to-physician practice building strategies that further enhance referrals
• Executes events and meetings that further grow physician referral relationships among internal physicians, external physicians and local healthcare systems
• Proactively collaborates with internal providers, identifies referral relationship issues, and removes obstacles to facilitate referral growth
• Negotiates, resolves, and creates solutions to referring providers' complaints and concerns by performing service recovery and relationship building
• Communicates effective marketing and education material ideas for brochures, flyers, direct mail pieces, e-mails, promotional items, and other communications, reaching top referring accounts or new leads/business prospects
• Maintains accurate data on referring providers and tracks referral trends through SalesForce.com
• Meets quarterly set growth goals per territory/state
• Contributes to team effort by accomplishing related tasks as needed

OTHER JOB DUTIES:

• Develops quarterly relationship growth plans, including individual goals and portfolio goals
• Engages Top 200 accounts within assigned territory resulting in relationship growth
• Engages referral sources both virtually and in person with purpose and pre-planning
• Coordinates with Center Managers to schedule meetings between Internal and External physicians
• Works directly with internal physicians on referral source targeting, planning, engagement, and follow up
• Track referral patterns daily/weekly/monthly to effectively execute call plan and identify trends

WE REQUIRE THE FOLLOWING:

• Excellent oral and written communication skills
• Proficient with Microsoft Office including Word, Excel, and PowerPoint
• A sense of urgency in patient related matters and a proven track record in customer service
• Quick learner with an interest in healthcare
• Team-oriented, with excellent interpersonal skills

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree
• Previous experience in sales and/or account management
• Experience in healthcare, particularly with spine and pain related organizations

NSPC offers competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off.

We encourage all prospective candidates to learn more about NSPC by viewing our website at http://www.treatingpain.com.  

IF YOU WOULD LIKE TO JOIN OUR TEAM, PLEASE APPLY CLICKING THE “START YOUR APPLICATION” BUTTON LOCATED ABOVE/BELOW THIS DESCRIPTION.  PLEASE NOTE THAT INCOMPLETE SUBMISSIONS WILL NOT BE CONSIDERED, AND WE ARE NOT ABLE TO RESPOND TO TELEPHONE REQUESTS FOR INFORMATION RELATED TO OUR OPENINGS. 

National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.