Job Description

Description:

Seeking French-speaking candidates. TCSC Technical Help desk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programming. The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution. The successful candidate will be able to work first and second shift as well as occasional Saturday hours. TCSC personnel must possess the following essential skills: • Professional work history or training with a focus on IT or automotive systems • Customer contact experience • Self-motivated with a proactive approach to meeting and exceeding customer expectations. • Computer hardware and software experience • Knowledge of LAN/WAN IT infrastructure • Ability to diagnose and repair PC hardware/ networking components • Ability to work and thrive in a team environment

Company Description

National Systems America is a software consulting and development company headquartered in Plano, Texas, with an offshore development facility in Bangalore, India. We are a minority owned company certified by NMSDC. Through the years our company has maintained a world class compliance in all spectrum of centralized systems and infrastructures available in the competitive market, we take pride on our work from the IT Staffing to the challenging task of application development to the dedicated analysis of our clients business needs. Our reputation among top competitive industries from healthcare, financial, high tech, telecommunications, eCommerce, government, education etc. has given us the opportunity to reach out to many of the Fortune 500 companies including Hewlett Packard, Bank of America, IBM, American Airlines and Mary Kay. Our telecommunications expertise supports the Genesys Contact Center suite of products. This is part of a larger offering that leverages our expertise in contact center optimization, customer experience management, and business intelligence. Our philosophy is that our first and foremost priority is serving our clients' needs. Our past performance backs up this statement.