Job Description

WHAT WOULD YOU DO? THE SPECIFICS.

• Works with our SERVE ticketing system to provide 1st level support for all Company Associates.
• Provides additional support through SERVE Chat system and phone calls.
• Ensures that all cases are responded to completely with a sense of urgency; limits transferring cases when possible.
• Utilizes the Tier 1 Knowledge Articles and guides company associates in a calm and welcoming demeanor.
• Works with Tier 1 Agent Lead and Shared Services Manager on People Team projects/processes.
• Assists Shared Services team with additional back up as needed.

Qualifications

WORK EXPERIENCE

• 0-2 years Customer Service experience (Required)
• High School Diploma or equivalent. Required
• Adobe PDF Preferred
• HRIS system (UKG) Preferred

Additional Information

TAKING CARE OF OUR PEOPLE

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.