Job Description

Title: Service Technician

Are you a self starter able to work independently and responsibly? Are you detail oriented with good time management skills?

We are a water filtration company looking for a Service Technician to provide maintenance and repairs on our water dispensing equipment located in a local health food store in San Luis Obispo and Solvang, CA.

Hours: Part-time, Non-Exempt, as needed per assigned store(s). IMPORTANT: Service Technicians are not guaranteed a set number of hours of work each day, week, month or year.

Rate of Pay : Starting at $55/hr, DOE

Benefits: Not eligible, except for paid sick leave, as required by state law and local ordinance.

Accountability/Reports To: Field Service Operations - Regional Service Coordinator or Field Service Manager

Overview: Provide scheduled preventative maintenance and emergency maintenance/repairs to the Company’s equipment. The Service Technician will build positive relationships with customers and store management. The Service Technician will provide timely communication when the company requires emergency maintenance/repairs. The Service Technician will communicate with the company while on site during assignments and after each visit.

Responsibilities/Duties: As a Service Technician for National Water Services (the Company) , the Employee’s main duties will include, but are not limited to:

• Service Technician will maintain good workmanship practices.
• Service Technician will assure that the FreshPure® dispensing cabinet area and backroom processing area are dry, tidy and clean upon departure.
• Service Technician will provide preventative maintenance: Changing filters, UV lamps, batteries, tanks, upgrading equipment.
• Service Technician will provide Troubleshooting: Reading and reporting pressure gauges and flow meters, detecting leaks, using a multi-meter, performing water sample tests such as TDS and pH.
• Service Technician will make repairs: stop leaks, tighten fittings, replace fittings, valves, tubing, electrical wires, and components.
• Service Technician will receive a Work Order/Service Request for work that needs to be completed.
• Service Technician will communicate with Supervisor on time-frame for completing the Work Order/Service Request.
• Service Technician will call Supervisor for instructions on completing the work while onsite.
• Service Technician will complete all Work Orders/Service Request.
• Service Technician will call Supervisor when s/he arrives onsite to complete the work.
• Service Technician will ensure the system is fully operational and that there are no leaks when the Work Order/Service Request is complete.
• Service Technician will communicate with the store personnel and relay information from the Company to the store personnel.
• Service Technician will sign the water dispensing cabinet store Inspection Card posted on the side of the water dispensing cabinet. Note: This form must be signed every time you service the equipment.
• Once onsite, the Service Technician will report and correct any additional conditions that impact the system functionality, equipment serviceability, appearance and/or customer dispensing experience.
• If the Employee needs to purchase any materials (including parts and cleaning solutions), they must receive prior authorization from the Company. The Employee will be reimbursed for the cost of purchasing any material (store receipt must be submitted). The time spent driving to and from the store will be compensated at the Employee's applicable hourly rate of pay. The Employee will also receive mileage reimbursement.
• Service Technician may have occasional emergency service calls during normal (or off) business hours.
• The Company’s goal is to have a Service Technician onsite within 24-48 hours or sooner for emergency calls.
• Service Technician will taste the water.
• Service Technician will call Supervisor before leaving the store location.

The Company has the sole and absolute discretion to assign other duties and projects to the Employee that are not specifically outlined in this Statement of Duties but which are generally consistent with the Employee’s position as a Service Technician.

CUSTOMER SERVICE

Every position at the Company is responsible for providing quality customer service to our customers and the store’s customers.

Skills and Education Requirements:

H.S. Education or GED. Electrical, Plumbing, and Mechanical skills. Communication, comfortable using various modes of technology, and the ability to build and maintain relationships with customers and store management.

The Company requires a motor vehicle background check and eligibility to work in the United States for this position, which will only be performed after a conditional offer of employment is made. The Company does not run a credit report.

Inter-Relationships:

Phone, email or other technology contact with Regional Service coordinators, Field Service Manager and/or other personnel. Contact with the Company’s customers and the store’s customers.

Physical Demands:

• Must continuously (66% to 100% of a work day)
  • Standing on various types of floors
  • Lifting 10 pounds or less
  • Repetitive use of foot control, individually and both
  • Repetitive use of hand, individually and both
  • Simply/Light Grasping, individually and both
  • Firm/Strong Grasping, individually and both
• Must frequently (34% to 66% of a work day)
  • Walking
  • Waist Bending while standing
  • Climbing
  • Making use of bilateral upper extremities and hands in reaching above shoulder level
  • Kneeling
  • Lifting up to 25 pounds
  • Use wrist rotation/deviation
  • Twisting and bending of the neck forward
• Must occasionally (1% to 33% of a work day)
  • Sitting
  • Pushing or pulling with legs, arms or body
  • Lifting 26- over 100 pounds
  • 1% of time: operate heavy equipment/exposure to dust on equipment