As a Cash Poster/Refund Specialist, you will report directly to the Cash Applications Manager and work alongside Payment Posters on the Payment Posting team. The Payment Posting team also works closely with our internal AR teams along with a variety of external groups to ensure cohesive and efficient billing practices. The ideal Cash Poster/Refund Specialist maintains a positive attitude, is self-motivated, detail-oriented, and has excellent problem-solving skills which allow the delivery of on-time results to ensure the success of individuals and the organization. If you have the necessary experience and qualifications listed below, apply today!
Responsibilities and Duties:
A qualified and dedicated Cash Poster/Refund Specialist will:
- Manage all refund and credit daily processes
- Review insurance Explanation of Benefits (EOBs) and post payments, contractual allowances, and denials at the line item in undistributed account if applicable
- Resolve credits on patient accounts, find opportunities to prevent credits, and provides documented solutions to management.
- Contact payers to retract payments that should be refunded
- Create spreadsheets for refund payer projects
- Maintain productivity levels based on industry standards; 100% accuracy expected
- Provide timely, accurate, and professional responses to internal, patient, and third party inquiries
- Research and resolve issues and escalate issues to management
- Maintain and submit a detailed issues log to his/her manager to identify trends
- Report needed system updates to manager
- Other duties as assigned
Qualifications and Skills:
Successful candidates will possess the following qualifications and skills:
- Highschool diploma/GED required
- Prior experience in professional medical payment refund processing or a similar role preferred
- Ability to troubleshoot and problem solve in a healthcare setting
- Proficient understanding of HIPAA compliance practices
- Prior experience utilizing billing systems and electronic medical records (EPIC preferred)
- Proficient knowledge and a working understanding of Microsoft Excel and Word
- Excellent research abilities, attention to detail, and communication skills
- Outstanding problem-solving and organizational abilities
- Self-motivation, including multitasking and time management
- Positive attitude and team player
Schedule:
- Monday-Thursday 7:00AM-3:30PM, 30 minute unpaid lunch; Friday 7:00AM-1:00PM optional paid 15 minute break
- Monday-Thursday 7:30AM-4:00PM, 30 minute unpaid lunch; Friday 7:30AM-1:30PM optional paid 15 minute break
- Monday-Thursday 8:00AM-4:30PM, 30 minute unpaid lunch; Friday 8:00AM-2:00PM optional paid 15 minute break
** Salary:**
** Benefits:**
- Bi-Annual Bonus – Based on performance, paid out twice per year up to 10% of salary
- Flexible Schedules – Three available shifts, summer hours, and early dismissal on Fridays
- Remote Work – Semi-remote work available after successful completion of the 90 day introductory period
- Paid Holidays – New Year’s, Memorial Day, 4th of July, Labor Day, Thanksgiving & Day After, and Christmas
- Paid Time Off – 14 days per year; accrues per pay cycle and increases based on years of service
- Medical – Aetna; a portion of the monthly premium and HRA are employer paid
- Employer Paid Life Insurance – $10,000 plan while actively employed
- Dental, Vision & Life Insurance – Delta dental, VSP vision, and Unuum life
- Voluntary Benefits – Variety of plans offered through Colonial Life
- 401K – Offered through Nationwide with employer match
- Additional Benefits – Flexible Spending Account, Pet Insurance, Employee Assistance Program, Pre-Paid Legal Plan, Corporate Discounts, and Travel Assistance