NEMR Total HR is in growth mode and has an excellent opportunity for a Benefit Specialist. This Benefit Specialist will work in a high level, fast-paced role supporting our multi-site/state client HR partners. This is a highly specialized role focused on servicing both clients, client employees (both prospective and former employees) and being a knowledgeable liaison between NEMR HR and a multitude of vendors, insurance carriers, state and federal agencies on our clients and client employee’s behalf in support of NEMR’s Vice President and Director of Benefits.

This role is ideal for:

• HR or Benefit professionals with a concentration in private and public benefit plans
• Those with a consultative frame of mind and a passion to assist people
• Interacting with many different people of diverse skill sets, industries, and backgrounds
• A passion to listen to a client or employee need and fulfill that need
• Highly detailed persons who enjoy documentation, structure, and process
• Working both independently and as part of a collaborative team within a department and company in a cross functional capacity to move the company forward
• Those with the desire and ability to optimize technology to create workflows and efficiencies

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves as support to Vice President and Director of Benefits to accomplish company initiatives
• Document and maintain administrative procedures and policies for assigned benefits processes
• Administers various employee benefits programs, such as group health, health reimbursement arrangements, flexible spending accounts, dental, vision, disability, life insurance, and supplemental benefits
• Works with multiple resources including vendors, insurance carriers, state, and federal agencies
• Front line service for incoming/outgoing calls from/to clients and client employees with questions related to supported benefits, National Medical Support Notices, and any other benefit-related matter
• Supports Vice President and Director of Benefits in outside initiatives related to clients including open enrollments, benefit education, benefit plan audits, etc.
• Assists in preparation of documentation for new client benefit plans
• Maintains Benefits Overview document for client(s)
• Works with colleagues in department to set up new benefit plan assignments in HRIS system
• Conducts benefit reconciliation work to ensure that identified billing/deduction errors are corrected, and adjusted appropriately in the HRIS system
• Responsible for activities related to new hire tracking and enrollment, life event changes, and arrears collection
• Maintains knowledge of insurance carrier rules, state and federal laws and regulations to ensure compliance with current pertinent benefit policies, procedures, and practices
• Proactively identifies areas for process improvement, innovation and opportunities for efficiency and synergy
• Participates in benefit projects such as staff meetings, benefit communications, etc.

Qualifications:

Any deviation from the qualifications listed below must be approved by the President of NEMR

• Experience administering payroll, HRIS and benefits processes required
• Work experience should include knowledge of basic human resources, payroll practices, benefits administration, and compliance
• Must have strong knowledge of a variety of computer software applications including payroll, benefits, HRIS and self-service systems
• Must have a high level of interpersonal skills to handle sensitive and confidential situations
• Strong understanding of Human Resources processes and terminology, payroll and benefit processes and procedures, including eligibility and enrollment rules and benefit procedures
• Knowledge of federal, state employment laws and regulations related to benefits
• Ability to communicate with client HR partners, employees and all levels of management and ownership in a consultative and relationship building manner
• Ability to handle difficult clients, employees and situations
• Ability to manage several projects simultaneously
• Ability to be successful under tight deadlines
• Ability to understand conceptual processes and compose into written word
• Advanced customer service skills
• Advanced organizational, administrative record keeping and time management skills
• Wide degree of critical thinking and creativity
• Excellent written, oral, presentation and interpersonal skills
• Strong team approach to business and relationships
• Maintain highly professional demeaner and appearance
• Thorough understanding of processing benefits and the direct effect it has on payroll
• Remarkable judgement, sensitivity, and high discretion
• Ability to review payroll reports to audit the setup of benefit plans

Technical skills:

• Proficient in the use of Microsoft Word and Excel (Adobe Suite a plus)
• Knowledge of Payroll and HRIS systems; must work well in a technology driven environment as we are transitioning to a paperless environment
• CRM experience

Position Type/Expected Hours of Work:

This is a full-time position. Our core business hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m. EST, and Friday 8:00 a.m. to 4:00 p.m. EST with every other Friday off. You will be assigned your working and non-working Fridays on your first day of work.

Additionally, NEMR has required core in-office days. The core in-office days are Tuesday, Wednesday, and Thursday. Staff have the option to work remotely on non-core office days (Mondays and Fridays) when business allows.

Occasional evening and weekend work may be required as job duties demand.

Salary:

$55,000 - $60,000 annually