Job Description

We are seeking an Operations Manager to become an integral part of our team! You will coordinate and oversee a division of the organization's daily operations. We do water restoration, mold and asbestos abatement, hazmat/crime scene cleanup, and fire restoration for commercial clients all across the country.

YOU WILL BE DOING A LOT OF THIS...

• Manage inbound work orders from our clients
• Allocate work orders to our project management team
• Daily communication (written, verbal) with our clients
• Ensure SLA attainment, job deliverable completion, etc
• Developing job quotes and proposals
• Team management
• Data analysis and financial analysis
• Process stuff

​SO YOU NEED TO HAVE THIS...

• A tremendous work ethic. Outside of vacation, you will be 'always on'
• Top notch coordination and organization skills. Sometimes you will be slow, and then a hurricane will hit and you will be slammed.
• Really, really good communication and customer management skills. You will be delivering good news, bad news, unwelcome news, and difficult to understand information.
• Comfortable with ambiguity - this is a virtual role and you will have jobs going on in Alaska, Louisiana, and every other state and you will never be onsite.
• Great trouble shooting skills. Trust us, you're going to need them.
• Demonstrated operations management and project management success
• You need to be pretty good with web based tools and office tools
• 5 years of legit operations/project management experience

IDEALLY, BUT NOT NECESSARILY, YOU WILL HAVE THIS TOO...

• Experience in the restoration industry, property management, facilities management, the construction industry, or insurance claims management industry
• An above average understanding of trades (electrician, plumbing, HVAC, etc)
• A four year degree
• Both field experience and office experience

We are a pretty fun, growing company that values our people. We pay way above industry average and we only hire the best people for the job. This is a virtual role, with usually 1 day a week in the office (Royal Oak). There is limited travel involved, but that is not a core part of the job. We offer two weeks of vacation, a 401k with a match, medical and dental benefits. Are you pretty awesome? If so, please apply.

Company Description

Nations Dry Out is a Restoration Industry start up focused on simplification, communication, and urgency. Our mission is to help businesses recover from flood and fire damage with a commonsense approach. If you want to make decisions, partner with service vendors, and work with a GREAT team, Nations Dry Out is for you.