ABOUT THE COMPANY

WE CARE.

NationsBenefits® is focused on bringing about a better quality of life to the people we serve. If you share our dedication to being a positive change in the lives of others, and you are a master of your craft, this is the place for you.

We are also one of the fastest growing companies in America, so get ready to roll up your sleeves and help us build something special.

BENEFITS INCLUDE:

• Quarterly Bonus Eligible
• Paid Holidays
• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Care Plan
• 401(K) Retirement Plan
• Referral Bonuses
• Career Growth
• Training and Development
• All-New Facility
• Winning Culture
• Life and Disability Insurance
• Employee Assistance Program
• Travel Services
• Financial and Wellness Support

OVERVIEW

Our Member Experience Advisor is a Customer Experience professional who is passionate about making a difference for others, finding fulfillment in building rapport, and providing our Members with a genuinely engaging call experience.  As a Member Experience Advisor, you will make a meaningful difference and contribute to improved health and wellness outcomes for the people we serve.  This role is the cornerstone of our commitment of helping our Members to achieve a better way of life.

PRIMARY RESPONSIBILIES

• Handle inbound and outbound calls with Members enrolled in NationsBenefits programs; NationsHearing, NationsOTC, NationsResponse, and NationsInsurance.

•          Effectively advise, consult, and guide a Member to the appropriate purchase of a hearing aid solution, utilization of their OTC benefit, purchase of a personal emergency response device, and/or insurance.

•             Act as the Liaison between the Member and the partner provider to arrange Member appointments with NationsHearing Providers.

•             Establish genuine rapport with Members, demonstrating concern, showing patience, empathy, and sensitivity.

•             Be a trusted advisor to Members through interpersonal skills to establish a strong relationship that allows for direct probing to uncover Member needs.

•             Provide knowledge and in-depth advice for each line of business we serve; hearing, OTC, PERS and Insurance.

•             Provide knowledge and in-depth advice for hearing loss and hearing aids.  Confidently and accurately explain hearing plan benefits.  Educate Members on products or services that will enhance their quality of life.

•             Utilize effective sales techniques that aim to educate and influence the Member to act.

•             Resolve Member inquiries at the first point of contact, whenever possible, making it easy to do business with NationsHearing

•             Ability to remain confidential with all proprietary information

•             Adherence to all NationsBenefits, HIPAA, and MCO / Medicare guidelines.

•             Perform additional related tasks and duties as assigned.

SKILL REQUIREMENTS

•             Exposure and/or interest in healthcare products and outcomes.

•             Ability to handle high call volumes and make sound business decisions in an efficient manner.

•             Knowledge of consultative sales techniques.

•             Ability to remain highly motivated in a multi-faceted environment.

•             Analytical thinker and problem solver.

•             Attention to detail and quality oriented.

•             Multi-task oriented.

•             Excellent listening and interpersonal skills.

•             Excellent communication skills.

•             Ability to work varied shifts, days, holidays

QUALIFICATIONS AND EDUCATION REQUIREMENTS

•             Customer Service or equivalent experience preferred.

•             Call Center experience preferred.

•             Health Care or related industry experience preferred.

•             High School Diploma or equivalent. 

•             PC technology proficiency required.  Call Center technology experience preferred

NATIONSBENEFITS IS AN EQUAL OPPORTUNITY EMPLOYER