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Training & Performance Specialist

NationsBenefits

Training & Performance Specialist

Costa Mesa, CA
Full Time
Paid
  • Responsibilities

    ABOUT US

    At NationsBenefits, we are a fast-paced, rapidly growing company seeking hundreds of new employees for various roles in our six locations across the Nation.

    It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

    We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering best-in-class service to internal and external customers alike. It's how we're transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida, California, Tennessee, Pennsylvania, Utah, and India.

    Together, we can make a meaningful and measurable difference in the lives of millions. That's something we can all be proud of.

    EMPLOYEE BENEFITS

    Compensation for all positions is competitively higher than the current marketplace. Simply put - we pay more. We also show our gratitude through supplemental pay, including overtime, raises, and performance bonuses. You can earn even more through referral bonuses. We also offer a comprehensive benefits package including medical, dental, vision, life, disability, 401(k), and paid holidays/time off for eligible employees. We invest in the employee experience through training and development opportunities. Achieve your potential and grow your career with NationsBenefits.

    TRAINING SPECIALIST

    The Training Specialist manages, executes, and implements training plans for increased operational performance at the site level. This position protects the integrity of the NationsBenefits brand through precise knowledge and dynamic delivery. The position will manage the design and development of new hire training materials and content to support new initiatives that drive growth and unparalleled employee experiences. Your sandbox will include healthcare, customer experience, technology, sales, leadership development, and general enrichment. You may develop and deliver into any of these disciplines. In addition, this position has responsibility for managing content updates and the maintenance of NationsBenefits internal knowledge base, Learning Management System, and new hire training materials. Frequent independent judgments are essential. Essential duties may include, but are not limited to the following:

    • Plan, execute, and implement new hire training for new employees.
    • Manage training schedule and activities
    • Train in settings such as classroom, hands-on practice and on-the-job
    • Communicate and set training and operational goals with management team and team members to achieve a high level of staff performance
    • Create and update training material and facilitate programs to meet the organization's goals and initiatives
    • Create detailed and comprehensive reports, analysis, and evaluations of training
    • Facilitate regular meetings with management teams to strategize and problem solve
    • Coach management and employees to improve knowledge and performance while on the job
    • Consult with management team on operational systems and tools
    • Adhere to urgent schedules and timelines
    • Implementation of company standards, procedures, and operational imperatives
    • Conform with and abide by all company regulations,
    • Communicate policies, and work procedures
    • Evaluate, develop and improve on departmental standards

    Qualifications

    • 2 year training and facilitation experience
    • 2 years training design and development
    • Self-motivated and driven
    • Must possess strong negotiation and persuasion skills
    • Must have strong time-management skills
    • Juggle multiple priorities and navigate the unknown
    • Communicate with tact, patience, and courtesy
    • Advanced knowledge of MS office suite
    • Must have the ability to train and execute the system standards and procedures

    NATIONSBENEFITS IS AN EQUAL OPPORTUNITY EMPLOYER.