Are you looking to bring passion, expertise, and creativity to your next job opportunity? Fastest Growing Company in South Florida!  CONSIDER NATIONSBENEFITS® AS YOUR NEXT CAREER MOVE.

We are over 500 people strong with domestic and international office locations. Our team has been recognized for having a progressive, inclusive, innovative, and nurturing culture. One of our most recent accolades includes being ranked No. 1 on the Florida list and No. 70 on the U.S. list of the 2020 fastest-growing private companies by Inc. Magazine.  If success is your goal, now is the time to join us. 

We are proud of our talented and inclusive workforce and show gratitude to our employees with special events, catered meals, and recognize achievements with raises, promotions, and special bonuses. If you are dedicated to making a difference, known for your empathetic approach, and committed to driving a positive change in the lives of others, we want you to consider taking your career to the next level by joining our team.  We are committed to delivering compassionate care at every touchpoint.

We are pleased to offer a comprehensive benefits package that includes:

• Paid Holidays
• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Care Plan
• 401(K) Retirement Plan
• Referral Bonuses
• Career Growth
• Training and Development
• Winning Culture

ROLE AND RESPONSIBILITIES

The primary responsibility of an individual in this role is to conduct and support the design and development of operations for all qualitative observational outcomes studies conducted by NationsBenefits. These studies will be executed through a range of channels including email, phone based automated surveys, phone based live surveys, etc.  Outcomes Outreach Specialists will work well as part of a team, responsively solving Medicare beneficiaries' problems with empathy, efficiency, and poised professionalism, ensuring that NationsBenefits members achieve the highest possible satisfaction and outcomes. Specific responsibilities include, but are not limited to:

• Collect primary research data from our members to reflect the relative success of our products, staff, and services.
• Support the development of new outcomes focused survey tools that focus on quality healthcare delivery (i.e., value-based, member experience and outcomes) through the collection of NationsBenefits member response data.
• Collaborate with team members and other key stakeholders at NationsBenefits to ensure that data collection is operationally optimized, creating maximum data value while reducing the risk for member abrasion to a minimum.
• Perform additional tasks as assigned, delivering on time and within quality parameters.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma or GED with 1+ years of experience in customer call centers or similar customer facing experience required.

• Associates / Bachelor's Degree or higher preferred.  

• Academic work in public health, psychology, social work, education, (or similar areas) a plus.

• Work experience supporting patients in a clinical setting (admitting, billing, scheduling, etc.) a plus.

• Strong desire to help people, ability to leverage emotional intelligence and listening skills to solve problems, and ability to marshal extreme patience when dealing with deeply unhappy people who need to be supported and then gently coached on how to address their problem(s).

PREFERRED SKILLS

• Strong analytic and problem-solving skills.
• Excellent organizational and time management skills.
• MS software and business computer proficiency.
• Decision making/judgment and Emotional IQ critical.
• Excellent communication in both written and oral English.
• Fully bilingual is a plus, Spanish preferred.

ADDITIONAL NOTES

• Hours may vary for this role as this role supports Medicare beneficiaries throughout the United States.

NATIONSBENEFITS IS AN EQUAL OPPORTUNITY EMPLOYER.