ARE YOU LOOKING TO BRING PASSION, EXPERTISE, AND CREATIVITY TO YOUR NEXT JOB OPPORTUNITY? CONSIDER NATIONSBENEFITS® AS YOUR NEXT CAREER MOVE. We are over 300 people strong with domestic and international office locations. Our team has been recognized for having a progressive, inclusive, innovative, and nurturing culture. One of our most recent accolades includes being ranked No. 1 on the Florida list and No. 70 on the U.S. list of the 2020 fastest-growing private companies by Inc. Magazine.

We are proud of our talented and inclusive workforce and show gratitude to our employees with special events, catered meals, and recognize achievements with raises, promotions, and special bonuses. If you are dedicated to making a difference, driven by success, and committed to driving a positive change in the lives of others, we want you to consider taking your career to the next level by joining our team.

We are pleased to offer a comprehensive benefits package that includes:

• Paid Holidays
• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Care Plan
• 401(K) Retirement Plan
• Referral Bonuses
• Career Growth
• Training and Development
• Winning Culture

OBJECTIVE AND OVERALL PURPOSE

Work collaboratively with the Provider Team, Call Center Specialists and other NationsHearing employees. The person in this role will actively engage in day-to-day communications with Providers. This role requires excellent interpersonal skills to communicate effectively. They must be a positive, energetic individual with strong organizational skills, attention to detail and ability to multi-task. Basic to intermediate knowledge of Excel is required.  

TASKS AND RESPONSIBILITIES

• Communicate frequently and effectively on both inbound and outbound calls to Providers.
• Effectively manage follow up calls and email.
• Process, record, and track Provider contracts in CRM\VanillaSoft and in shared spreadsheets (master file).
• Monitor faxes, files and other sources of incoming Provider data notifications to ensure that Provider Network data is processed in a timely manner.
• Maintain both electronic and hard copies and ensure they go into the appropriate storage spaces.
• Update provider records and review for completeness and accuracy.
• Manage Provider contracting activities to ensure efficiency and accuracy.
• Synthesize and report on data on the size, growth, and spread of NH's provider network.
• Draft, send, track and update Provider terminations.
• Coordinate with Credentialing to reconcile gaps in information on providers between our system and the Credentialing Report.
• Create presentations as needed.
• Special Projects as needed
• Member overflow duties, as requested
• Other duties as may be assigned

QUALIFICATIONS

REQUIRED EDUCATION

• Bachelor's Degree
• Preferred - Bachelor's degree + 2 years work experience in a related position

REQUIRED EXPERIENCE

• 2 – 5 years of Data Management Experience

KNOWLEDGE, SKILLS AND ABILITIES

• Creative mindset
• Intermediate knowledge of Microsoft Applications
• Quick learner and self-motivated
• Ability to work as a team member or independently
• Calm under pressure
• Strong problem-solving skills
• Professional presentation and demeanor
• Availability to work after normal business hours including weekends and holidays, when needed

NATIONSBENEFITS IS AN EQUAL OPPORTUNITY EMPLOYER