DESKTOP SUPPORT SPECIALIST
NationsBenefits® is ranked by Inc. 5000 and Deloitte as one of the fastest-growing health-tech companies in North America. With growth comes the exciting opportunity to be part of an award-winning group of product, technology, and design teams driving our latest innovations and designing premier experiences for health plans across the country. Help drive the latest technology, product and design innovations, in a dynamic environment built for leaders looking to help transform the healthcare industry. Join our team of innovators at NationsBenefits.com/Careers.
DESKTOP SUPPORT SPECIALIST RESPONSIBILITIES:
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailed all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Install and configure computer systems and applications within the company
DESKTOP SUPPORT SPECIALIST REQUIREMENTS:
- Industry-specific certification in relevant computer languages or software may be required
- 1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Extensive experience working with different operating systems including Windows and Mac OS
- Ability to prioritize and manage several milestones and projects efficiently
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Experience installing and configuring computer systems and applications for a large company
ADDITIONAL NOTES
This position may require other duties not mentioned above. Individuals may be responsible for other
administrative tasks or be required to assist in other roles/departments as needed.
NATIONSBENEFITS IS AN EQUAL OPPORTUNITY EMPLOYER.