Grow and lead among an award-winning and extraordinary organization that's dedicated to providing premier service and delighting members, 24/7/365. It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We make a difference in the lives of millions; that's something we can be proud of.

Compensation for all positions is competitively higher than the current marketplace. Simply put - we pay more. We also offer a competitive benefits program, designed to support employees and their families across all dimensions of health including medical, dental, vision, life, disability, 401(k) and paid holidays/time off for eligible employees. You can earn even more through referral bonuses. Achieve your potential and grow your career at NationsBenefits.com/Careers.

WHAT YOU'LL DO:

Our Member Experience Advisors will work closely with other team members to provide outstanding service to our members by answering questions, gathering information, handling complaints, and troubleshooting problems on our client's behalf.

PRIMARY RESPONSIBILITIES

• Answer, resolve, track and document inbound/outbound calls from members and providers by engaging in active listening confirming or clarifying information and deescalating situations as necessary.

• Ensure that the callers' needs are efficiently and accurately addressed in a timely and professional manner leaving them feeling supported and valued after each interaction.

• Interpret member eligibility and coverage through thorough knowledge of the client products, policies, and procedures.

• Research and resolve inquiries from internal /external customers including Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations.

• Utilize software, databases, scripts, and tools to exceed call center metrics while providing excellent consistent customer service.

• Performs additional duties as assigned by Management based on business demands.

REQUIREMENTS

• High school diploma or equivalent. College degree (is a plus but not required).
• MUST HAVE 1 to 2 years of customer service experience within a call center environment
• Must have the ability to ask probing questions to understand the root cause of the members call.
• Must use great active listening, and effective verbal and written communication skills to provide first call resolution.
• Strong typing skills and proficiency with basic computer programs, including Microsoft Office products and CRM software.
• Strong time management and decision-making skills.
• Adaptability and accountability.

What we Offer

• Competitive base pay.
• A comprehensive benefits package including medical, dental, vision, life, accident, disability insurance, and paid holidays/time off.
• We invest in the employee experience through training and development opportunities.

DIVERSITY, INCLUSION, AND BELONGING

NationsBenefits is an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability, or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law.

WE WANT YOU TO JOIN OUR TEAM!

NATIONSBENEFITS IS AN EQUAL OPPORTUNITY EMPLOYER.