WE CARE.

NationsBenefits® is focused on bringing about a better quality of life to the people we serve. If you share our dedication to being a positive change in the lives of others, and you are a master of your craft, this is the place for you.

We are also one of the fastest growing companies in America, so get ready to roll up your sleeves and help us build something special.

We offer the following benefits:

• Paid Holidays
• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Care Plan
• 401(K) Retirement Plan
• Referral Bonuses
• Career Growth
• Training and Development
• All-New Facility
• Winning Culture
• Life and Disability Insurance
• Employee Assistance Program
• Travel Services
• Financial and Wellness Support

ROLE AND RESPONSIBILITIES

The person in this role will be responsible for accurately handling day-to-day Outcomes operations. The ideal individual can work independently, learn quickly, solve problems with maximum efficiency and provide exceptional customer service skills. Additional skills include high level of proficiency with computers and software, excellent organizational and time management skills, and a detail-oriented work ethic.

• Serve as valuable Member advocate to promote overall health and wellbeing
• Contribute to improving department efficiency
• Demonstrate extensive knowledge on all internal processes
• Accurately fulfill projects assigned by Director of Outcomes and Evaluation
• Handle a high volume of inbound and outbound calls, with focus on outbound
• Thrive in a fast-paced environment
• Provide answers to a wide variety of questions proficiently
• Acknowledge Member concerns and offer resolutions
• Follow through on requests in a timely manner
• Safeguard personal and health information
• Meet defined department deadlines
• Promote continued department growth to align with industry standards

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School Diploma or Equivalent
• Bachelor's Degree preferred
• 1-year minimum experience required

PREFERRED SKILLS

• Familiarity or experience in Star Ratings, HEDIS and/or quality improvement
• Accurate data entry and management with a high level of efficiency
• Work independently
• Problem solving skills
• Excellent organizational and time management skills
• Computer proficiency
• Complete understanding of Excel, PowerPoint and Word
• Decision making/judgment
• Communication, both written and oral
• Enjoy a fast-paced environment

ADDITIONAL NOTES

Hours may vary for this role.

NATIONSBENEFITS IS AN EQUAL OPPORTUNITY EMPLOYER