The General Manager is responsible for proactively leading the hospitality team at Nationwide Hotel and Conference Center to achieve all performance goals, including achievement of facility profitability through revenue generation, cost control, guest satisfaction, and development of associates, while maintaining the high integrity of our upscale retreat event campus. Exceptional guest service, both internal and external, is the hallmark of Columbus Hospitality Management, and must be demonstrated and conveyed in every interaction.

The General Manager must ensure that all team members display the highest level of professionalism, guest service commitment, and financial accountability. Leading by example is a key principle of Columbus Hospitality Management and must always be given the highest priority . General Manager is responsible for maintaining excellent associate, owner, Management Company, and tenant communication and relations. The General Manager of our upscale hotel and conference/event center must have a polished appearance and executive presence, and a high energy, aspirational spirit to embrace the vision, develop strategies/tactics to achieve the vision, and continually reinforce the vision through building team morale and accountability.

Essential Functions:

Approach all encounters with owners, guests, associates, and tenants in an attentive, friendly, courteous, and service-oriented manner.

Maintain regular attendance in compliance with Nationwide Hotel and Conference Center standards, as required by scheduling, which will vary according to hotel needs but which will include a mandatory daily meeting.

Maintain high standards of personal appearance and grooming, which include compliance with Nationwide Hotel and Conference Center dress code and wearing a name tag when working.

Comply with and ensure adherence to Nationwide Hotel and Conference Center standards and regulations to encourage safe and efficient hotel operations.

Always maintain a warm and friendly demeanor.

Ensures associates are consistently attentive, friendly, helpful, and courteous to all guests, owners, tenants, managers, and fellow associates.

Play a pivotal role in hotel sales efforts, including calling on top accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.

Tour the operating departments daily adjusting as needed via department heads.

Conduct weekly staff meetings and the review of previous and future sales and operations efforts.

Meet all financial review dates and corporate-directed programs in a timely fashion.

Hold a monthly financial review with all department managers and available supervisors.

Ensure that all department heads maintain budgeted productivity levels and Nationwide Hotel and Conference Center standard checkbook accounting procedures.

Oversee and assist in the Nationwide Hotel and Conference Center budget process as required.

Assist in creating a positive team-oriented environment that focuses on the guest, through associate development and motivation.

Inspect guest rooms and conference and event spaces regularly.

Forecast monthly the hotel’s financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate forecast.

Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.

Perform all Executive Committee members’ performance appraisals according to Nationwide Hotel and Conference Center SOPs.

Motivate, coach, counsel, and discipline all management personnel according to Nationwide Hotel and Conference Center SOPs.

Ensure that all associates receive fair and equitable treatment according to Nationwide Hotel and Conference Center SOPs.

Participate in required M.O.D. coverage as scheduled.

Meet all clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.

Be in the public areas during peak times, greeting guests and helping as needed.

Conduct monthly credit meetings and take an active role in the hotel credit and collection policies.

Ensure that all scheduled meetings take place on the property.

Provide planning, leadership, and oversight for various projects as assigned.

Prepare for and present property performance results and business strategy/outlook reports quarterly at Quarterly Owner’s Meetings.

Supports all company initiatives, including our Future Leaders Program, The Big Leap and Fanatical Prospecting philosophy, etc.

Attend meetings/training as required.

Perform other duties as requested.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

Required to travel from building to building on property

Long hours sometimes required.

Exerting up to 25 pounds of force occasionally, and and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or other wise move objects.

Regularly required to drive.

Required to talk and hear/listen, stand, walk, feel/reach with hands and arms.

Qualifications, Education, Experience, Skills, and Abilities:

At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in high-stress, high-pressure situations.

Must maintain composure and objectivity under pressure.

Must be effective in handling concerns and issues in the workplace, including anticipating, preventing, identifying, and resolving issues as necessary.

Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to better address the need.

Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.