Free meals and free parking! Say what? There’s more! At Nationwide Hotel and Conference Center (located in the Lewis Center/Polaris area) we provide best in class service at our award-winning events campus and we do it with the best team (and the most fun team) in town. We are currently seeking friendly Front Desk Agents to join our Guest service team

Our attractive compensation package includes $11.00 hourly wage, medical, dental, Life, vision, 401k with match, vacation, PTO after 90 days, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

Top Three Reasons You Need to Be Here:

Fabulous Freebies!Free meals provided daily by our team of culinary geniuses. No PB&J here. It’s the real deal folks. We mentioned the free parking (nice perk!). Also, guaranteed lots of smiles, laughs, and good times are to be had and these are always complimentary.

Cross Training-No, this is not the latest fitness craze; however, it is designed to keep your career moving in the right direction. We provide you the opportunity to learn new skills and climb the ladder of success guided by those who know how to motivate, inspire, and help you attain your goals.

We Are Winners (and you can be too!)- We are the proud recipients of Community Employment Award from The Alpha Group of Delaware, MPI Ohio- Venue of the Year, Trip Advisor- Certificate of Excellence (3 Years in a Row), The Knot- Best of Weddings, Wedding Wire- Couples Choice, and list just keeps going.

Guest Service Agents provide service to any guest checking in or checking out of the hotel. In addition, the GSR provides information to amenities and services provided by the property to the guest and will take reservations information.

Essential Functions:

Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

The Guest Service Agent accurately and efficiently checks in and out guests using a computer system, input rooming lists and transportation requests. Efficiently and effectively maintain the Front Desk Outlook mail box and respond accordingly. Assist guests as requested, handle cash, answer telephones and make reservations; sell rooms, sell the hotel and send correspondence to guests.

Pleasant, well groomed, neat and clean hands and nails, conservative jewelry and hairstyle, pleasant and professional, neatly trimmed beard or mustache, if applicable.

Friendly, positive, professional, dependable, loyal, team and service oriented, interested in job and guests, willing to learn.

Honest, able to efficiently and accurately operate the computer keyboard, organize and plan, detail orientated, willing to help guests, people oriented, patience, basic arithmetic, stamina to stand for long periods of time.

Good Grammar, strong verbal skills, legible handwriting, able to effectively communicate with guests both verbally and in writing, pleasant phone voice.

Basic understanding of guests’ needs, desires and methods of servicing to the guests’ satisfaction, adaptable to change.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

Position requires standing during duration of shift.

Position does require occasional assistance with luggage for guest up to 20 lbs.

Required Skills:

High School or equivalent

Skills required in Excel, Word, Microsoft office. Maestro PMS preferred but not required

Nationwide Hotel and Conference Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.