Be Prepared to love your job! Working at Nationwide Hotel and Conference Center affords the right individual an opportunity to interact and engage with our guests on a personal, yet professional level. If you consider yourself a people person with an outgoing and welcoming personality, this may be the job for you! The Operation Supervisor oversees the Operations of the Housekeeping Department with cross over into Front Desk and Transportation.

The ideal candidate for this position will have flexible availability (to include days, evenings, weekends, holidays). Excellent customer service skills are mandatory and applicants must be confident engaging customers both in person and via the telephone. Previous hotel experience is definitely a plus. The potential Operations Supervisor must have some computer knowledge as this position works in Windows based software. Previous cash handling experience is preferred. Last but not least, excellent problem solving skills are essential in order to succeed.

PRIMARY RESPONSIBILITIES:

Directs operations of the housekeeping department (e.g. assigning daily tasks and rooms, scheduling of associates, inspecting rooms).

Supervises over current housekeeping, laundry and public space staff to ensure that all guests needs (internal and external) and quality assurance standards are met.

Performs some lead functions at the front desk to include but not limited to: stand-alone shifts, checking all paperwork from the previous day to make sure all items posted correctly, cover scheduled breaks for all front desk personnel for any particular shift and perform any front desk projects as assigned by Operations Manager, Executive Housekeeper or Director of Hotel Operations.

Auditing of the previous day’s activities and ensuring postings are accurate.

Provides support and presence to other front desk associates when the Operations Manager is absent.

Assists in producing weekly schedule, 10 Day forecast, and Revenue Rate Calendar

Assist staff with expediting problem payments (e.g., problems processing credit card).

Follow up with guest regarding satisfaction with guest-related issues.

Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.

Recommends policies, procedures and/or actions for the purpose of providing direction for meeting the departments’ goals and objectives.

Responds to emergencies including after hour’s situations for the purpose of addressing immediate safety concerns.

Responds to inquiries from a variety of internal and external parties for the purpose of providing information, facilitating communication among parties and/or providing direction.

Supervises department personnel including hiring/termination recommendations, planning / coordinating activities, training, advising, consulting, etc. for the purpose of ensuring that the department functions in a safe and efficient manner.

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department.

Assures that all associates receive adequate and on-going training in their regular duties, as well as guest service and life safety

Our attractive compensation package includes medical, dental, vision, life, 401k with match, STD/LTD, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

Nationwide Hotel and Conference Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE.

All applicants will be required to submit to a background check prior to employment.

Required Skills:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Knowledge of proper guest service etiquette and standards

Ability to work as part of a team.

Ability to take direction.

Professional communication skills.

Ability to work calmly and effectively under pressure.

Self-motivated, organized, and ability to problem solve.

Professional appearance.

Required Experience:

Previous 1-2 years experience at a full service hotel or conference center.

Must have Customer Service experience.

Supervisory experience preferred.