Job Description
YOUR ROLE
Coordinate and oversee all day to day operations on the floor for Garden Seventeen including staff, customer kudos and complaints, facility cleanliness, product cleaning and merchandising
YOUR SUPERVISOR: General Manager
KEY EXPECTATIONS:
- Manage day to day activity effectively on the floor
- Create and maintain team schedules and scheduling
- Manage and maintain floor merchandising, displays, cleanliness and organization
- Delegation of daily tasks per section and department to maintain an effective positive work environment for team members and customers
- Be a key point of contact for all customer needs, concerns, returns, and exchanges throughout the day
PRIMARY RESPONSIBILITIES:
- Greet customers upon entry and exit of Garden Seventeen with a positive, welcoming attitude
- Maintain company standards for customer service and experience to Garden Seventeen standards
- Keep floor employees proactive with display creation, merchandising products, maintaining cleanliness,
- Create and maintain seasonal inspiring displays throughout sales floor areas for merchandising product and add-on sales, see General Manager for details and seasonal ideas
- Proactively manage and assist with cleaning and organizing of product on a daily basis
- Proactively manage and assist with plant cleanliness and maintenance on a daily basis
- Proactively assist with labeling and processing-in material and product upon arrival as needed
- Assist with inventory control of product, as well as plant health and report to General Manager with inventory sheets as needed
- Have a radio/walkie-talkie with you at all times for in-house communications
- Uphold the highest standards of confidentiality and discretion
- Implement all company or department ideas and changes when deemed appropriate with appropriate sign-off from supervisor
- Maintain all company property and devices with care and respect
- Consult with General Manager in providing feedback in employment statuses
SECONDARY RESPONSIBILITIES:
- Answer incoming customer calls
- Assist with office product and material orders, as needed
- Assist with processing in new plant materials and products, as needed
- Assist with add-on sales and all customer requests, when appropriate
- Assist with watering plant materials, as needed
- Attend all applicable company meetings, required
- Contribute to proper open and closing duties of Garden Seventeen facility
- Contribute to the maintenance, organization and cleanliness of Garden Seventeen facilities