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Client Success Manager

Nativo, Inc.

Client Success Manager

El Segundo, CA
Full Time
Paid
  • Responsibilities

    Job Description

    CLIENT SUCCESS MANAGER

    The internet is experiencing a transformation – ad blindness and blocking are forcing media companies and advertisers to rethink the way they connect with consumers.  This evolution is changing the way we consume content and how we interact with brands.  Nativo is enabling this shift by developing new technologies, data insights, and best practices that will power this next generation of media and advertising. 

    WHO ARE YOU?

    We invite you to join us for an exciting and rewarding experience, a Client Success Manager, in our fast-growing team. Client Success Managers are an integral part of the company and provide the foundation for Nativo’s rapid growth and client retention. They work closely with brand and agency clients to determine how we can best serve their needs, capture the attention of consumers and create innovative and compelling native advertising campaigns that deliver results.

    WHAT YOU'LL DO:

    • Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention 
    • Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy
    • Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics
    • Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships
    • Work cross-functionally with Content, AdOps, and Analytics to deliver custom solutions, optimizations, and analyses to clients.
    • Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations 
    • Assist with the development of strategy of pre-sale plans for renewal accounts
    • Accurately identify, replicate, and document product enhancements
    • Develop a thorough understanding of internal process, team member responsibilities, and internal timelines so services can be accurately and effectively given to clients

    WHAT YOU NEED:

    • At least 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, or other media property
    • Exposure/usage and understanding of the digital media ecosystem and advertising technologies
    • Demonstrated ability to cultivate deep relationships with clients
    • Resourceful, quick-witted, and able to effectively troubleshoot internally and externally  
    • Ability to work in fast-paced, ever changing environments
    • Knowledge of and experience of creative design, messaging, and marketing to brand KPIs
    • Ability to manage and prioritize multiple projects simultaneously
    • Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics
    • Comfort with Excel and PowerPoint a must
    • Excellent written communication and presentation skills 
    • BA/BS required

    WHAT WE OFFER:

    At Nativo, you make an immediate impact. Nativo is made up of smart, talented and driven people looking for other potential team members with the same attitude of innovation and excellence. We offer incredible opportunities to learn and work on projects that transform digital advertising. We offer a competitive compensation and benefits package that includes stock options, health coverage, employer-matched 401k, cutting edge work, and the opportunity to join a rapidly growing startup with a proven product. 

    ABOUT NATIVO:

    Nativo, the leading content advertising technology platform, empowers brand advertisers and publishers to reach consumers and measure their engagement with content.  For brands, Nativo provides the ultimate technology for intelligently deploying content at scale. For media companies, Nativo is a complete tech stack built from the bottom-up to deliver content and native placements within publisher sites. From the hands and minds of an amazing team, Nativo has engineered a platform that has been recognized as the best available in the market. Nativo is respected, well-funded, and is recognized as one of top tech companies to work for. Nativo is well-positioned to play a vital role forging the path of media and advertising in the coming years. The opportunity to join a team that is making a huge impact is now.

    For information on what personal information Nativo collects and how we use it, please see our CCPA privacy notice: https://nativo1.box.com/s/a0j9eonmrveq3ot6mgldvy3jm4f0msu4

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