Job Description

The Customer Experience Specialist will typically do the following: listen and respond to customers’ needs and concerns, provide information about products and services, take orders, determine charges, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Develop a professional relationship with domestic and international customer accounts

·         Communicate with customers, sales representatives, distributors and production manager with any order updates

·         Process quotations, purchases orders and other related information for order entry.

·         Prepare and enter technical drawings, recommend potential products and services to customers

·         Analyze customers’ needs and collaborate with management to develop customer accounts

·         Enhance the overall customer service experience

·         Internal and external Training for encapsulation division

·         Establish and maintain competitive price structure for encapsulation division

·         Preparing encapsulation quotes

·          This list is not intended to be all-inclusive.  Employees may perform other related duties as assigned.

 Qualifications and requirements

·           Must be at least 18 years of age

·           Bachelor’s degree is preferred, but will consider a combination of education and experience in lieu of degree

·           Experience in an engineering or manufacturing environment preferred

·           Technical aptitude is a plus

·           Strong computer skills and advanced working knowledge of MS Office

·           Must be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitude

·           Must be detail oriented and well organized

Experience

·         2+ years’ experience with the above criteria

physical requirements

·         Must have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the work day to accomplish various tasks

·         Be able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly.

Company Description

Natoli Engineering, headquartered in St. Charles, Missouri, is the global leader in the manufacturing of tablet compression products and services. We serve the pharmaceutical, nutritional, confectionery, industrial, and veterinary industries. We have been in business for over 45 years and have a rich legacy that is supported by a strong product line and a global network of sales representatives and distributors.