Job Description

CONNECT WITH NATURE AND JOIN THE NATURE'S SUNSHINE TEAM!

NATURE'S SUNSHINE IS LOOKING FOR THE BEST FRENCH SPEAKING CUSTOMER SUPPORT REP TO SERVE OUR CUSTOMERS AND BECOME PRODUCT EXPERTS IN SHARING THE HEALING POWER OF NATURE.

ENGLISH/FRENCH BILINGUAL SKILLS REQUIRED

CANDIDATE MUST RESIDE IN THE STATE OF UTAH, UNITED STATES

TRAINING SCHEDULE APPROX. 3 WEEKS: M-F 9:00 am to 2:00pm - (Closed Saturdays and Sundays)

REGULAR SCHEDULE: M-F 6:30 am - 3:00 pm - (Closed Saturdays and Sundays)

PAY RANGES: Bilingual French Language Required- $16.00/hour

JOIN OUR TEAM AND WORK FROM HOME! WE OFFER A FRIENDLY WORKING ENVIRONMENT AND GREAT BENEFITS, PLUS WE ARE NOT OPEN ON SATURDAYS OR SUNDAYS, SO ENJOY YOUR WEEKENDS WITH YOUR FAMILY! AT NATURE'S SUNSHINE, WE STRIVE TO PROVIDE CUSTOMER SERVICE AT WORLD CLASS LEVELS, TO OUR CUSTOMERS AND CONSULTANTS THROUGH VARIOUS CHANNELS, INCLUDING PHONE AND OTHER INTERACTION TYPES. U.S. HOLIDAYS OBSERVED.

JOB SUMMARY:

Performs the following types of duties:

• Handles customer interactions through phone, chat and email, for both the U.S. and Canadian markets
• Processes orders, new member applications, renewals, returns, etc.
• Friendly, upbeat attitude.
• Strong listening, comprehension, patient and objective skills
• Upsells products and promotions on every call
• Answers questions about compensation plan, products, business programs/promotions, etc.
• Assists customers with order tracking and returns, event registrations, etc.
• Maintain productivity and customer service levels
• Effectively use all customer support applications to answer questions and place orders
• Must have knowledge of all customer support systems
• Documents customer interactions properly
• Performs other related duties as assigned.

Qualifications/Requirements: KNOWLEDGE: Complete understanding of order entry. Basic knowledge of Direct-Sales.

SKILL: Fully Bilingual in English and French. Advanced English and French proficiency, including speaking, reading, and writing; Type 30+ wpm, 10 key skills. Excellent customer service and verbal and written communication skills. Basic math skills. Phone skills and experience regarding Customer Service inbound calls is preferred, but not required.

ABILITY to communicate well with others. Able to respond to a broad range of customer questions and to promote products. Able to perform duties with minimum supervision. Able to meet high productivity levels and receive excellent phone monitoring evaluations. A super friendly attitude.

ADDITIONAL REQUIREMENT: **CANDIDATE MUST RESIDE IN UTAH AND HAVE ACCESS TO HIGH-SPEED INTERNET (MINIMUM 50 MBPS DOWNLOAD SPEED). MUST HAVE A PRIVATE AND DISTRACTION-FREE PLACE AT HOME TO WORK.

EXPERIENCE/EDUCATION

High school graduate or equivalent.

Previous successful experience in a customer-facing role preferred. previous successful experience communicating well with others. Experience responding to a broad range of customer questions. Experience promoting or upselling products preferred. Experience meeting customer service productivity and customer service metrics.

WHY JOIN THE NATURE'S SUNSHINE FAMILY?

• GREAT OPPORTUNITY
• Paid Holidays
• Paid Training
• Retirement Plan options with 70% match
• up to $750 in Free company products per year
• Career Development
• Tuition Reimbursement for FT Employees
• Get Paid to focus on Health and an active lifestyle

CONNECT WITH NATURE AND JOIN THE NATURE'S SUNSHINE TEAM!

Join the first company to encapsulate herbs, founded in 1972, with a mission to transform lives around the world by providing top quality herbal products.

Our focus is to share the healing power of nature with our customers around the world

Nature's Sunshine invests in your financial security, well-being, and your future with a comprehensive Total Rewards program, focused on "YOU", along with the ability to train and work remotely. Come and build your career in the comforts of your own home.

ARE YOU READY TO CHANGE LIVES AND SHARE THE HEALING POWER OF NATURE? ARE YOU LOOKING FOR AN OPPORTUNITY WHERE YOU CAN EARN MONEY AND WORK FROM HOME? IF SO, THEN THIS MIGHT BE THE PERFECT JOB OPPORTUNITY FOR YOU!

JOB POSTED BY APPLICANTPRO

Company Description

AT NATURE'S SUNSHINE, WE ARE IN THE BUSINESS OF LIFE TRANSFORMATION. We believe that natural health and wellness has the power to change lives; and through our products, our people and our business opportunity, we work to make it a reality every day. So while transformation is a bold promise to make, we do so with confidence. Nature’s Sunshine brings health and wellness to millions of customers every day. And when people are healthier, lives are truly transformed. Over 46 years ago, Nature’s Sunshine Products built its business on the core values of quality, service, and integrity. It is these same values that we seek in our employees and job applicants. We’re on a mission to change lives for the better—for our employees and our 300,000+ member sales force. Nature’s Sunshine’s: VISION: Our vision is to become the world’s premier health, wellness, and lifestyle company MISSION: Our mission is to transform lives around the world by providing the most innovative and highest quality health solutions. VALUES: QUALITY: Setting the standards, not just meeting them INTEGRITY: Doing what’s right because it’s right SERVICE: Providing value and showing respect for all COMMUNITY: Connecting those who share our passion INNOVATION: Nurturing a spirit of discovery and advancement From the first day we opened our doors for business to the present day, we’ve maintained the highest standards in quality, integrity and innovation in our products, and best-in-class service to those we serve. We look for these same character attributes in our employees and job applicants. We also believe that for us to continue to grow as a company, we must give our employees opportunities to grow professionally, lead when possible, and thrive in a team environment. If you see yourself as a part of our committed corporate team, please check out our current job openings and submit your application on the link below, https://www.naturessunshine.com/us/company/c1/careers/