Job Description

OVERVIEW

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs. 

JOB SUMMARY:

The Professional Services (PS) Engineer for TCR will enable the successful implementation of Hyosung’s TCR hardware and software products at leading financial institutions.  The PS Engineer will provide our customers with on-site support, training, process development, complete & sustainable implementation of new products.  They will work with internal teams & team members in gathering project requirements, use Hyosung’s existing product offerings and work with project teams in building a solution to match the client’s requirements. The position will lead the Implementation of the solution with the client and provide initial support during the rollout of the project then transition into a long term, sustainable support plan.

ESSENTIAL FUNCTIONS:

• Provide onsite training, implementation and configuration of TCR software and hardware.
• Serve a customer-facing role representing Hyosung to our customers and partners.
• Document customer projects and create reports as required after completion.
• Document improvement opportunities and manage implementation of improvements.
• Ensuring that projects adhere and comply with standard implementation procedures.
• Manage the creation & documentation of new and existing teller/user training content.
• Provide guidance on configuration and setup of TCR software and hardware.
• Become a TCR middleware software expert on NHA’s TCR line of products (Compuflex, Add-On, CFM, Benchmark).
• While not onsite, function as a subject matter expert and a resource for best practices for our clients, team members and support escalation team or other projects as assigned.
• Up to 90% travel may be required within US and Canada during projects.

EDUCATION AND EXPERIENCE:

• Minimum of five (5) years’ experience as a Professional Services Engineer, or specific industry experience pertinent to the role’s objectives 
• Excellent written and verbal communication skills
• Four-year degree in business or a technical degree is preferred. 
• Extensive banking and/or technical experience
• Understanding of bank teller functions, and how the banking transaction environment operates is highly desired

PREFERRED QUALIFICATIONS:

The individual must be highly self-motivated, responsive, with excellent leadership, mentoring, customer relationship, facilitation, interpersonal, written and oral communications skills, have proven project management experience, and have the ability to:

• Deal with adversity and communicate challenging situations in a positive and productive manner, both with the customer and internal organizations
• Manage varying degrees of priorities and demands, both internal and customer driven
• Create an environment conducive to contribution, growth and achievement with an emphasis on customer-focused behavior
• Work under tight deadlines
• Communicate complex technical solutions to technical and non-technical audiences
• Provided best practices principles in PS engineer environments
• Take ownership of issues and drive solutions
• Lead and influence teams and be an effective team member
• Establish relationships, network and collaborate with other teams to achieve desired results
• Work in both a pro-active and re-active manner concurrently
• Understand and lead complex technical projects
• Listen, evaluate and communicate to management on direction, recommendations, status, and critical success factors
• Utilize standard project management tools and methodologies

THE PROFESSIONAL SERVICES (PS) ENGINEER INTERFACES AND COORDINATES WITH THE FOLLOWING GROUPS WITHIN THE ORGANIZATION AND EXTERNALLY:

• Director, TCR Products & TCR team
• Product marketing group
• External customers and partners
• Global software management and team
• GSC - Professional Services
• QA, software development, field service organization, sales and marketing, product management and support
• External vendor organizations
• Others as required

PHYSICAL DEMANDS: 

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Primarily sedentary work in a general office environment 
• Ability to communicate and exchange information 
• Ability to comprehend and interpret documents and data 
• Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.) 
• Requires manual dexterity to use computer, telephone and peripherals 
• May be required to work extended hours for special business needs 
• May be required to travel at least 15% of time based on business needs. 
• While performing the responsibilities of the job, the employee is required to talk and hear. 
• Vision abilities required to perform this job include close vision.

WORK ENVIRONMENT: 

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• The employee may be occasionally exposed to moving mechanical parts and vehicles. 
• The noise level in the work environment is usually quiet to moderate. 
• The passage of employees through the work area is average and normal.

NAUTILUS HYOSUNG AMERICA, INC. RECOGNIZES AND VALUES THE DIVERSITY OF ITS EMPLOYEES, CUSTOMERS AND BUSINESS PARTNERS. EQUAL OPPORTUNITY EMPLOYER ~ MINORITIES/FEMALES/DISABLED/VETERAN