Job Description

CAREER OPPORTUNITY – CLIENT COORDINATOR WITH NAVISTONE IN CINCINNATI, OH

ARE YOU LOOKING TO PLAY A KEY ROLE IN A PROFITABLE, VENTURE-BACKED COMPANY COMMITTED TO DOUBLING REVENUE IN 2022 AND AGAIN IN 2023? DO YOU SHINE ON A COLLABORATIVE CLIENT SERVICES TEAM? DO YOU THINK A WELL-EXECUTED PROJECT PLAN IS A THING OF BEAUTY AND YOU THRIVE IN LEADING THOSE EFFORTS? IF YOU ANSWERED YES, WE WANT TO SPEAK WITH YOU!

Our operations team is growing!! We are looking for a CLIENT COORDINATOR that serves as ongoing support for our customers, working in close collaboration with our Client Services team, to ensure ongoing program objectives, timing, and performance are met. Additionally, you will have the opportunity to assist new customers with the launch of their marketing programs. You will help navigate clients through the onboarding process to maximize customer experience and minimize time to revenue.

ADDITIONALLY, YOU WILL:

• Collaborate with the Client Services team to ensure program objectives are met.
• Own ongoing program management for campaign pacing and performance, using data decisioning to recommend adjustments.
• Develop, manage, and communicate schedules for: creative assets, data files, and other supporting artifacts in the execution of the campaigns.
• Serve as project manager to coordinate internal resources for the timely delivery of measurement reporting, issue resolution, and ad hoc research.
• Diplomatically articulate system and capability limitations and offer solutions to address customer requests.
• Work directly with client’s internal teams to coordinate onboarding activities. This includes timely delivery of client’s activities such as tagging, receipt of various data files, and delivery of digital assets to ensure an on time launch.
• Enjoy a hybrid working arrangement with 2 or 3 days in the office

QUALIFIED CANDIDATES WILL HAVE:

• 2+ years experience in supporting Account Management, Client Service functions.
• Familiar with multi-channel marketing industry (digital and print) highly desirable.
• Excellent written and verbal communication skills.
• Experience working cross functionally, supporting internal, and external partners/clients.
• Exceptional problem solving skills, solution oriented, ability to take initiative, and work independently.
• Comfortable in deadline driven environment and able to juggle multiple simultaneous detailed projects in an efficient manner.

Headquartered in OTR, NaviStone® is one of the hottest, venture-backed software companies in Cincinnati. We’ve broken new ground in customer acquisition and retargeting, creating a marketing channel that never existed before and received a patent on it. NaviStone was on the list of Ohio’s top 50 start-ups to watch for the second year in a row. And we were named one of the best places to work in Cincinnati in 2021. We’re backed by some great Ohio venture firms and two of the most successful VCs on both the East and West coast.

If you are ready for a new challenge and meet the qualifications outlined above, apply online today!

Employer is EOE/AA/M/F/D/V.

Company Description

NaviStone helps advertisers turn their website visitors into direct mail customers. We have invented technology that allows our clients to connect their browsers to postal name and addresses and enable retargeting via individualized direct mail, in a privacy compliant way. NaviStone features the industry’s only double blind system, ensuring these website visitors remain anonymous both to us and the website owner. We answer the Who/What/When to send direct mail more effectively than has ever been done.