Navigator I

L

LBU Community Clinic

Navigator I

Dallas, TX
Full Time
Paid
  • Responsibilities

    JOB STATEMENT

    The Navigator is responsible for assisting patients with the clinic registration process and the enrollment to different local, state, and federal health coverage programs.

    JOB FUNCTIONS

    • Assists individuals enrolling in clinic sliding fee, Medicaid, CHIP, Marketplace/ACA health plans, or other qualified programs.
    • Provides patients with information about insurance affordability programs and coverage options.
    • Educates patients about insurance including deductibles, co-insurance, and premiums.
    • Interviews benefit recipients at specified intervals to certify their eligibility for continuing benefits.
    • Interprets eligibility requirements, application details, and legal rights.
    • Compiles records and evaluates personal and financial data.
    • Troubleshoots and helps resolve customer complaints or concerns.
    • Works with team members to identify system and workflow improvements to enhance efficiencies.
    • Keeps records of assigned cases and prepares reports.
    • Build and maintain strong relationships with community partners and represent the organization at community events.
    • Performs other tasks as required by management.

    JOB QUALIFICATIONS

    • Education : * High School Diploma or equivalent * Some college coursework a plus
    • Specialized Training/Certifications/Licenses : * Certified Application Counselor (ACA) Certification * Federally Facilitated Marketplace (FFM) Assister Training * Community Partner Program (CPP) Training
    • Experience : * 2 yrs. Customer Service; or * 1 yrs. LBU Concierge experience; or * 0 yrs. Customer Service + Associate’s Degree
    • Knowledge: * None
    • Skills : * Basic Computer Literacy * Basic Microsoft Office (Word, Excel) * Customer Oriented * Confidentiality * Effective Communication * Fluent in English, Spanish is a plus.
    • Abilities : * Must be able to speak, read, write, and comprehend the English language. * Ability to sit for majority of the shift. * Must be able to bend or stoop. * Must be able to lift 20 lbs. unassisted. * Must have good vision (e.g. near acuity and depth perception)
    • Other : * Must be able to periodically work on Saturdays. * May require some local travel between different clinic locations. * Must be able to maintain required immunizations as required by the organization. * Must be able to obtain/maintain required certifications within 90 days of hire (training will be provided). * Must be able to pass Texas Health Department background to assist with state program applications.