Job Description

Call Center Customer Service Representatives provide over the phone accurate and up-to-date information to all current and potential season ticket holders in a friendly, professional manner. This position requires attention to detail and a passion for providing excellent customer service to Season Ticket Holders at the country’s top touring Broadway venues. 

GREAT PART-TIME POSITION!!

PART-TIME 28 HOURS PER WEEK PAID TRAINING 9:45AM TO 4PM (2-WEEKS) AND ONE SATURDAY 9AM TO 1PM

The ideal candidate would be a motivated and enthusiastic individual with a mind toward excellent customer service and someone who has a passion for being part of a productive, inclusive and diverse workforce.

PRIMARY DUTIES

Maintain current and competent knowledge of season programming for seven markets and seven databases.

• Accessing Season Ticket Holder accounts for the purpose of updating, selling, renewing and maintaining accurate ticketing data.
• Work with supervisory and peer support servicing in bound phone calls from Season Ticket Holders in seven different markets.
• Work Season Ticket Services window for Broadway San Diego Season Ticket events

· Perform tasks necessary to complete patron service needs and requests such as email responses, order processing, processing errors, payment issues, and any other service-related tasks

• Must be a self-starter and have the ability to work independently or with a team

· Order processing, processing errors, payment issues, returned mail, ticket printing I mailing and any other service-related tasks

· Stay in phone rotation to ensure the lowest possible wait times

· Other duties as assigned by the Call Center Manager or Director of Season Ticketing

REQUIREMENTS

· Ability to sit, type and navigate several computer databases, for extended periods of time

· Mandatory 2-3 week training to learn each market and their database requirements, including 1 half-day on a Saturday.

· Experience with a comprehensive ticketing system (TICKETMASTER ARCHTICS DATABASE EXPERIENCE A PLUS, OTHER SYSTEM EXPERIENCES WILL BE CONSIDERED)

· Strong attention to detail

· Professional, articulate, dependable and customer service-oriented demeanor

· General understanding of basic computers and a strong passion to learn

· Basic knowledge and proficiency with Microsoft Office Suite Excel, Word, Outlook

· Ability to sit, type and navigate several computer databases, for extended periods of time.

· Ability to communicate patiently, effectively and clearly with patrons, management and co-workers

· Ability to multitask, while working on several applications and prioritize accordingly

· Ability to communicate patiently, effectively and clearly with patrons, management and co-workers

· Ability to resolve customer concerns and process customer requests in an effective and efficient manner

OTHER

· EXPERIENCE WITH ZENDESK CUSTOMER SERVICE PREFERRED, BUT NOT NECESSARILY

· PREVIOUS CALL CENTER EXPERIENCE PREFERRED, BUT NOT NECESSARY

REPORTS TO: Call Center Manager WORK SCHEDULE: PART-TIME 28 HOURS PER WEEK STATUS: Non-exempt COMPENSATION: $16.50 PER HOUR

NEDERLANDER IS REQUIRING ALL EMPLOYEES TO BE FULLY VACCINATED (with an FDA authorized vaccine) INCLUDING A BOOSTER SHOT, AS A CONDITION OF EMPLOYMENT, WITH REASONABLE ACCOMMODATIONS (if and where possible) FOR THOSE EMPLOYEES PRESENTING LEGITIMATE REASONS, I.E., DISABILITY OR RELIGIOUS BELIEF, FOR DECLINING A COVID-19 VACCINE. At this time, all California residents age 16 and older are eligible for a booster shot at least 6 months after completing primary COVID-19 vaccination series for Pfizer and Moderna or at least 2 months for Johnson & Johnson per the CDC Guidelines COVID-19 Vaccine Booster Shots | CDC: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/booster-shot.html.

Company Description

The name “Nederlander” has been synonymous with great entertainment since 1912. A show business dynasty began when David T. Nederlander, a smart young businessman living in Detroit Michigan, purchased a 99-year lease on the Detroit Opera House. In 1964, his son James M. Nederlander came to New York City and purchased the Palace Theatre on Broadway. His hard work, pioneering spirit and vision enabled him to build one of the largest privately held live entertainment companies in the world.