Job Description

NSO is looking for an HMIS Administrator

The Homeless Management Information System (HMIS) Administrator, as part of the Homeless Recovery Services team, is responsible for entering, tracking, and monitoring of all HMIS program data. 

The HMIS Administrator must possess the ability to work comfortably with individuals experiencing homelessness. This position requires a high level of computer proficiency in database systems, including data entry, maintenance, quality assurance and reporting. 

The HMIS Administrator is expected to be organized, detail oriented, able to work independently or as part of a team, and able to maintain positive interactions with HRS team and community partners. The provision of training and technical assistance is required.

EDUCATION, LICENSURE AND EXPERIENCE REQUIREMENTS:

EDUCATION: High School Diploma (Bachelor’s Degree preferred)

REQUIRED LICENSURE: N/A

MINIMUM REQUIRED EXPERIENCE: One to two (1 – 2) years of database applications and administrative experience, preferably in human services.  

• Experience working with homeless population preferred.  
• Experience with outcome-based programming, evaluation, and an ability to analyze data to identify trends and variance from established goals preferred.

JOB KNOWLEDGE AND COMPREHENSION  

• PRIMARY JOB ROLE
• • Ability to interact comfortably with individuals experiencing homelessness.
    • Strong data entry skills with HMIS experience preferred.
    • Ability to problem solve in consultation with NSO and HAND/MCAH/DYNS.
    • Be a knowledgeable resource of HMIS to NSO HMIS End Users.  
    • High level of computer proficiency in database systems, including data entry, maintenance, quality assurance and reporting. 
    • Excellent organizational and interpersonal skills.
    • Excellent written and verbal skills.  
    • Ability to work independently and/or with a team. 
    • Proficiency in office software and equipment including Microsoft Office Products (Word, Excel, and Outlook), internet use, telephone systems, and copy/scanner machines. 
    • Ability to work at a computer for extended periods of time.

ESSENTIAL JOB DUTIES

• PRIMARY JOB DUTIES

• Enters new clients into HMIS on a daily basis.  

• Identifies missing information and obtains information for entry.

• Tracks all clients entry/exit in HMIS and ensure that exit destinations are accurately documented.

• Create and distribute HMIS identification cards for clients.

• Enter daily service transactions.

• Reviews Annual Performance Report (APR), Referral Reports, CAPER, Coordinated Entry data, and ART reports for errors and makes corrections.

• Monitor program data to ensure programs are on target to meet contract specific benchmarks and outcomes. 

• Ensure HMIS Releases of Information (ROI) are completed, uploaded, and are updated before expiration date.

• Monitors shelter entry/exits with client signature sheets for billing reconciliation.

• Coordinate data entry into HMIS with HRS leadership.

• Monitor compliance of the Homeless Management Information System (HMIS) to meet all federal and state data collection and reporting regulations.

• Analyze data for internal reporting and monitoring purposes.

• Work closely with Homeless Recovery Services Department to resolve data issues and improve data quality.

• Produces accurate and timely reports to meet all federal and state data collection and reporting regulations.

• Maintains the confidentiality of all client and/or clinical information obtained in the course of carrying out the functions of the position.

• Consults HAND/MCAH/DYNS to resolve system problems.

• Manage number of HMIS End User licenses assigned, and grant and suspend End User access as needed.

• Ensure all HMIS End Users complete initial and annual trainings as needed to obtain/maintain HMIS End User Licenses.

• Assists in training NSO staff in HMIS system.

• Review system data quality regularly and conduct related training as needed.

• Consults with NSO staff to resolve HMIS problems encountered.

• Attend system administrator user meetings to maintain communication on HMIS technical issues/changes.

• Other Duties as directed by HRS leadership.

WORKING CONDITIONS AND NECESSARY CAPABILITIES

• Works in a homeless shelter type setting; uses a computer, telephone and other office equipment as needed, to perform duties. 
• Employee work location will have an office-style setting, in addition to the common areas of a homeless shelter.
• The noise level in the work environment is variable, due to frequent contact with consumers.