NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. . NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
Job Description
As a Warehouse Associate, you will be responsible for handling inbound call servicing for multiple lines of business. Primary call types include loyalty and promotional program assistance, earned gift card exceptions and private-label payment liaison assistance.
Key Performance Requirements
Operate and maintain warehouse vehicles and equipment preventively.
Follow quality service standards and comply with procedures, rules, and regulations.
Maintains a clean and safe work environment by keeping shelves, pallet area, and work stations neat; Sweep, dust, and mop as required.
Prepare and complete orders for delivery and/or pickup according to schedule (label, wrap, pack, load, ship).
Receive and process stock products (pick, unload, label, store).
Perform inventory controls and keep quality standards high for audits.
Report any discrepancies.
Physical Environment
Inbound contact center, open 7 days per week, includes weekends, evenings, and holidays
Wearing headset for long periods of time
Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by excellent time management skills
Heavy keyboard/mouse usage required with repetitive movement
Requirements
High School Diploma
Able to lift 50-75 pounds without assistance.
Familiarity with modern warehousing practices and methods.
Good organizational and time management skills.
Job: Warehouse Worker
Organization: Call Centers
Schedule: Full-time
Shift: Day
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: No