Job Description

COMPENSATION: $24-25/HR

call-center environment is a very fast-paced environment and requires the FSR to be on the phone for a majority of the day taking around 80-120 calls daily

The Credit Union seeks talented individuals who are passionate about member service and teamwork, have a deep sense of respect and integrity for co-workers and members and are also driven to pursue excellence in all that they do.

HYBRID - TWO DAYS A WEEK IN THE OFFICE

Responsibilities

• The FSR I is responsible for the effective and efficient performance of quality service and sales to the members.
• Actively identify opportunities to effectively cross-sell products and services that meet member needs.
• Accurately present information and perform tasks associated with opening and closing various account types offered by the credit union.
• Accurately present information and perform tasks associated with the processing and funding of various consumer loans offered by the credit union.
• Accurately perform monetary and file maintenance transactions, such as account record changes, transactions associated with new deposit accounts, loan transactions, and wire requests.
• Actively resolve member's requests, inquiries, questions, or problems in a timely and professional manner.
• Actively follow up on new and pending accounts and applications.

Qualifications

• High school graduate or equivalent. Work-related experience or related college degree preferred.
• Must have 2 years call center experience in the financial services industry or in a related role.
• Possess thorough knowledge of regulations applicable to essential responsibilities.
• Problem-solving skills to effectively research, investigate, and offer solutions to various issues that are relatively simple in nature.
• Excellent organization, planning, and follow-up skills.
• Flexible and adaptable to change.
• Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Epysis)
• Ability to resolve inter-personal conflict and miscommunications.

Company Description

About Nelson Connects: If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process. California Fair Chance Act & Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act. Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.