Nelson Partners is a student housing company with over $700 million in assets under management and growing rapidly. We offer the opportunity to grow with the company with a career path that can offer you years of development and room to stretch. We also offer a very generous benefits package with excellent PTO and holiday flexibility, and competitive performance-based bonuses.

The Collections Specialist is responsible for the collections and communications of certain properties within the Nelson Partners portfolio of accounts.

Key Responsibilities

The duties of a Collections Specialist includes collection calls and/or correspondence in a fast-paced goal-oriented collections department.

Perform daily tasks as follows:

Daily collection calls via phone, text or email

Reduce overall delinquencies

Resolve client disputes, discrepancies and short payments.

Review account adjustments and submit to Director for approval

Responsible for monitoring and maintaining assigned accounts within portfolio

Document all notes in Property Management system and set follow up dates

Prepare and follow up on all approved payment plans

Perform other assigned tasks and duties necessary to support the Collections Department.

Communicate & follow up daily with Property Management regarding customer accounts on a timely basis.

Essential Functions

Create, maintain & distribute weekly and monthly reporting to direct supervisor

Monthly Delinquency notices

High volume phone calls to assigned accounts

Reconcile disputes

Provide excellent & considerate customer service

Internal and External customer interface

Participate in team planning meetings

Meet defined department goals and activity metrics

Required Skills

1-2 years consumer or corporate collections preferred

Property Management collection experience a plus

Knowledge of Accounts Receivable, Billing and Collections procedures preferred

Strong attention to detail

2 years customer service