Job Description
CUSTOMER SERVICE REPRESENTATIVE - TELLER IN A RETAIL BANK
JOB RESPONSIBILITIES:
Accepts, verifies, and processes basic to more complex client transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, payments, transfers, etc.
Processes transactions submitted through other channels, including night-drop, bank-by-mail, ATM, etc.
Assists customers with check orders; balancing their accounts; safe deposit openings, closing, and transactional use.
Represents the Bank and its products and services with pride and enthusiasm. Senses and responds to customer needs. Identifies and pursues new or related customer opportunities.
Contributes to a cooperative and positive working atmosphere. Is flexible, responsive, and assists co-workers in the attainment of the Bank’s objectives with a focus on the needs of the customer.
Provides administrative assistance to the office.
Performs other duties as assigned.
Full Time – 40 hours a week
Duration Needed: 3 months
Location: Santa Barbara
Hourly rate: $15/hr.
Preferred experience: Retail, Cash handling and Customer Service (1 year)
JOB REQUIREMENTS:
Knowledge of the Bank’s Retail products and services. Basic knowledge of Bank’s products.
Excellent ability to handle cash, including accurate counting. Ability to balance accounts, including accurate record-keeping.
Excellent attention to detail
Ability to handle and defuse situations involving frustrated customers through problem resolution and determine resources to resolve issues/concerns.
Ability to work as a team member to ensure good coverage and customer service.
Customer Service, cash handling, retail and/or restaurant experience preferred but not required
Education - High School Degree
Company Description
50 Years of Matching Talented Job Seekers with Opportunities Nelson works with organizations of all types and sizes across all industries, from established Fortune 100 companies to government and non-profit organizations to the most agile start-ups, to offer you tremendous opportunities you won’t find on job boards.