Job Title:

Technology Expert

Salary:

$$20.00-$30.00 per hour

Job Type:

Full-time

Who We Are:

NerdsToGo is a cool, fast growing brand and Full-Service IT Company that specializes in Managed Services and all things technology for small to mid-size businesses and residential users. We provide solutions for on premises, cloud, and hybrid cloud environments, as well as on-site and in-shop computer repair to our diverse customer base. We are looking for outgoing, friendly, talented IT professionals, whom we affectionately call “Nerds”, to perform on-site and remote support, installation and technical services. We have a casual, flexible and fun environment with a strong emphasis on White Glove Customer Service and Top-Quality Workmanship.

Job Summary

We are seeking a (Technology Expert) Level 2 technician with some Level 3 skills to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Advanced Nerd will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

Responsibilities include but are not limited to:

Consulting with clients in-store, over the phone, and on-site at their business or residence to provide the solution(s) that best fits their needs.

Assist in all marketing efforts to promote the business

Have a client first mentality and maintain a positive, empathetic and professional attitude with customers at all times.

Design and implement network infrastructure projects, including LAN, WAN and WiFi solutions.

Perform Data recovery and loss prevention and advanced network installation tasks

Administer Microsoft 365 environments, including user management, security settings and application configuration.

Virus protection and Spyware/Adware removal

Manage and maintain Active Directory and Azure AD environments

PC Hardware and software troubleshooting repair and maintenance

Work with cloud providers such as AWS, Azure, and Google Cloud platforms and be able to implement and support customer solutions

Computer System repair and upgrades and custom builds

Plan and perform productivity suite migrations with minimal downtime and seamless transition for clients

One-on-one training

Conduct security and risk assessments and recommending and implementing solutions

Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage and resolve alerts and issues. Manage a daily workload

Perform technical assessments

Assist in daily management of shop and backup the general manager when needed

Collaborate with Level 1 techs and provide guidance and mentorship for junior level technician(s)

Qualifications

Associate or bachelor’s Degree in a technology related field or equivalent experience

2-5 years of experience with Windows-based PCs (Win7, Win8, Win10 and Win11)

Networking in both residential and business environments

Strong IT field service background and customer service skills

Knowledge of Mac hardware and MacOS is a plus

Strong knowledge of PC troubleshooting and repair, both hardware and software/OS

Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)

Proficiency with peer-to-peer and client/server network configurations and troubleshooting

Professional, high-energy, customer-oriented work ethic

Must have a valid driver’s license and a clean driving record

Must be willing to submit to mandatory background check and drug screen

Must be self-motivated, organized and detail oriented.

Microsoft 365 administration and migration

Knowledge of managing and installing and configuring Microsoft server OS and Active Directory

Knowledge of Firewall, Router, Switch installation and configuration

Cloud and virtualization knowledge using Hyper-V, VMWare, and other solutions.

Must be able to multitask

Certifications

CompTIA A+ and or Network+, MSCE or any other relevant certifications(preferred)

Physical Demands:

· Reasonable accommodations can be made for individuals with disabilities

· Mobility: Moving around the office, standing, walking, bending and reaching

· Lifting and Carrying: Handling IT equipment up to 50lbs. using proper lifting techniques

· Dexterity: Managing cables, assembling hardware, and performing repairs

· Visuala and Auditory Acuity: Reading technical documents, monitoring screens and detecting equipment issues

· Sitting: Maintain posture at a desk or workstation for extended periods

· Driving: Traveling between customer sites (Clean driving record and valid drivers license required)

Benefits/Perks

Great culture

Paid Time Off

Access to fully branded Nerd vehicle

Training assistance

Opportunity to be a part of a growing brand!

Schedule:

8-hour work shift

Monday – Friday, and Saturdays by Appointment

Overtime

Weekend availability as needed

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.