Job Description

Job Description

General Summary:

System Engineer Tier 1 is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

Work Schedule:

• M-F 8am – 2pm EDT

Position Responsibilities:

• Answer HelpDesk calls/emails/chat requests from clients
• Respond to alerts from RMM
• Entering time in ticketing system in real-time and daily self-review of timesheet.
• Review incoming work and assist in assigning to the correct resource.
• Willing to work occasionally after business hours on high priority issues or when user initiated issues haven’t been addressed.
• Willing to work some holidays, and weekends

Knowledge, Skills, and Abilities:

• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Understanding of the relationship between switches, patch panels, and connecting nodes to a network
• Working Knowledge of Wireless Technologies
• Understanding of Microsoft Office Products
• Create Active Directory / Azure AD Accounts
• Administer Office 365 User Mailboxes & Troubleshoot Email Issues

Credentials and Experience:

• New hire with no certifications
• Eager to learn
• Experience in customer service
• Takes direction from Engineers/Technicians

NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.

Company Description

Since 1984, NetGain Technologies has been a leading provider of IT services and solutions. Our managed IT services are ranked among the best in the world by MSPmentor and CRN. With a multi-state regional footprint and a three-decade pedigree, we’ve helped thousands of unique clients thrive by leveraging our best-in-class services and solutions.

In business since 1984
Large regional business with 6 offices in 5 states across the Midwest & Southeast region
Ranked as a top managed services provider by Channel Futures since 2008
Named a best place to work in Kentucky since 2015
Distinguished as a SOC 2, Type II certified company

Company Description

Since 1984, NetGain Technologies has been a leading provider of IT services and solutions. Our managed IT services are ranked among the best in the world by MSPmentor and CRN. With a multi-state regional footprint and a three-decade pedigree, we’ve helped thousands of unique clients thrive by leveraging our best-in-class services and solutions.\r\n\r\nIn business since 1984\r\nLarge regional business with 6 offices in 5 states across the Midwest & Southeast region\r\nRanked as a top managed services provider by Channel Futures since 2008\r\nNamed a best place to work in Kentucky since 2015\r\nDistinguished as a SOC 2, Type II certified company