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Maricopa County - Network Administrator III - NetOps NOC Technician – Req # 2360 (Mostly Remote/Hybrid)

Additional Information

may require onsite support for meeting or hands-on work, will primarily work from home. Must be willing to work overtime and rotating shifts as required. During changes and outages, the successful candidate will be expected to remain on-shift.

Position Description:

Skills Required

• Assists in the technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies.

• Interact with customers as the primary point of contact for the network operations team.

• Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution.

• Monitors the network for unauthorized activities; maintains network security. • Act as a primary interface with equipment vendors for resolving problems.

• Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in development of new policies and procedures as necessary.

• Participates in procurement of RMA network equipment.

• Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network.

Work Experience Required:

Ability to communicate effectively with customers, management, staff and equipment vendors. Knowledge of secure network switching/routing and layer 1 cabling. Knowledge of research methods and techniques for networking solutions. Knowledge of principles of business system analysis, including the analysis of procedures, equipment and methods. Ability to quickly evaluate and resolve customer problems directly with customers. Ability to analyze, interpret and present research findings Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors and users is crucial.

Education/Training Required

Associate's degree in computer science, Information Technology, or a closely related field and one (1) year of experience with wide and local area networks including experience with common-carrier data network. An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year for year basis.

Education/Training Preferred

Experience utilizing network management tools such as Solar Winds and Service Now.

Preferred Training, Certifications and/or Other Special Requirements: CCNA.