Job Description

OUR MISSION

“Redeem the lost, unclaimed, and rejected for the glory of God.” Driven by the core strength of innovation, we help businesses transform the traveler experience with best of class software services for baggage tracking, misplaced item returns, claims processing, and reclaiming value for lost items.  

We believe that every person has been gifted by God with unique skills, abilities and callings and that God cares deeply about how we use those gifts. Rick Warren writes: “Work becomes worship when you dedicate it to God and perform it with an awareness of his presence.”  We believe that and strive to bring this perspective into our work every day. We openly talk our faith and beliefs in a respectful way with our colleagues, customers, and partners. We know this is not common but it’s who we are; it’s a part of our DNA.  We believe that our primary purpose in life is to love God with all of our hearts and to share that love with everyone we come in contact with.  We aren’t perfect and don’t always get it right, but we truly do seek to honor God in all we do. 

 OUR VALUES

BagCentral’s values are rooted in a distinctly Judeo-Christian worldview.

• Integrity
• Humility
• Gratitude
• Excellence
• Service
• Teamwork
• Entrepreneurship

ABOUT BAGCENTRAL

Bag Central, LLC (“BC”) is a business process outsourcing company, powered by the NetTracer (“NT”) SaaS platform, focused primarily on delivering best-in-class service recovery solutions for the airline industry. The NetTracer platform has been experiencing significant expansion and adoption within both the domestic and international markets, enabling the launch of the BagCentral business in Atlanta, GA.  We are not the typical company that is driven by short-term decision making with the goal of exiting our business in a few years.  As a matter of fact, our vision is a hundred-year vision.  We are in business to impact our world by providing world-class technology and services while living out our God-given purposes and doing so profitably.  We greet each day with enthusiasm, excitement, intentionality, and hope.  We are determined to keep our entrepreneurial spirit alive and surround ourselves with team members who embrace our core values.

RESPONSIBILITIES

The successful candidate will possess the ability to professionally communicate with Airline employees, passengers, and BagCentral teammates to quickly identify and resolve a passenger’s incident.

• Successfully maintain a high-quality, world-class managed service for the airline industry by monitoring and working Virtual Baggage Service Office (BSO) incidents. 
• Process incidents filed by Airline passengers and work Fault/Dispute queue.
• Develop best practice techniques to increase efficiency and settlement times, including identifying opportunities to improve the technology used at BagCentral, keeping the passenger satisfaction forefront in all efforts.
• Ensure communication with passenger and teammates is professional, substantive, and meets company standards.
• Contribute to the development of self and teammates to continually improve the operation as a whole.
• Cross-train for other aspects of the operation.
• Backfill other positions during times of vacation or illness.
• Must display reliable attendance and workplace harmony.

KEY TRAITS

• Servant Leadership: Able to influence the actions and opinions of others in a desired direction; Exhibit sound judgment in working with others towards worthwhile objectives; Very good people skills.
• Strong Character: The combination of integrity and earned trust shown through moral and ethical competence; Doing the right thing every time, even when no one is looking. 
• Humble Confidence: The quiet confidence to effectively meet and exceed the job requirements, while expressing a humble attitude toward internal and external contacts; maturely express feelings and opinions; manage disagreements constructively; socially adept and mature. 
• Innovator: Always seeking and asking customers and colleagues what else Bag Central can and should offer as a product or service to complement existing solutions; Inquisitive.
• Strong Communicator: Listen well; able to clearly present information through spoken and written word; Ability to influence and persuade others through oral presentation in various internal and external situations; Ability to collaborate effectively.
• Flexibility: Willing to work varied schedules.  Overtime may be required.

QUALIFICATIONS

• Airline experience
• BSO/Claims experience a plus
• Detail oriented
• Customer Service skills
• Computer/Internet savvy
• Commitment to excellence

Powered by JazzHR

5Ezg6CbVtJ