Job Description

Job Description

• General

  • Independence
    • Demonstrates autonomy with normal / expected day to day activities and duties
  • Communication skills
    • Clearly and effectively conveys information to clients
    • Concerted effort to create and maintain documentation
    • Collaborates with colleagues with ease to obtain best possible outcome for both the client and iTEAM
  • Adaptability
    • Ability to overcome environmental changes or knowledge gaps (within context of tier)
  • Personal Growth
    • Embraces regular growth and development
    • Seeks opportunities in the company and/or with peers to learn new skills
  • Troubleshooting - Within context of tier
    • Demonstrates critical thinking skills, analyzing the available information to make accurate and informed decisions
    • Ability to formulate a plan of action to solve an issue (within context of tier)

• Networking

  • Network troubleshooting
    • Ability to diagnose network related issues (Ping, connectivity checks)
  • VoIP

• *       * Handset troubleshooting and install
  

  • Softphone troubleshooting and install

• Computing

  • Windows Workstation

• *       * Application support
  

  • Printer support
  • AV/AM Installation

• * Windows Server
  

  • Active Directory
    • Password reset
    • Group Management (User additions and removals)
  • Cloud Systems
    • Azure Active Directory

• *       *         * Password reset
  * Group Management (User additions and removals)
  

• Security

  • General
    • Identification of user best practices in the work place
  • Email Security
    • Email / domain whitelist & blacklist management
    • Phishing and malicious email identification

Company Description

Netsurit offers managed IT services and consulting for a wide range of clients globally. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognized as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners and a Microsoft Gold Partner.

Company Description

Netsurit offers managed IT services and consulting for a wide range of clients globally. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognized as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners and a Microsoft Gold Partner.