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Computer Technician RISD

Netsync Network Solutions

Computer Technician RISD

Dallas, TX
Full Time
Paid
  • Responsibilities

    Detailed Description

    Description: Field service repairs including hardware and on-site support for Windows and Apple OS laptops, desktop systems, and peripherals within Richardson Independent School District. 

    Roles and Responsibilities:

    • Ability to work independently with little to no supervision and/or lead Break/Fix teams in repair of computers and peripherals
    • Service repairs on computers and peripherals including but not limited to Desktops, Laptops, Workstations, & Printers as assigned
    • Updating status and work order documents daily in knowledge base and ticketing solution
    • Understand HP's ADP guidelines, knowledge needed to adjudicate customer provided damage excuses
    • Mentor, support, and lead team in implementing and adhering to successful practices
    • Communicating and updating management and customers on repair status
    • Daily travel within the school district is required. Mileage paid.
    • And other responsibilities as assigned by management

    Additional Duties:

    • Diagnosing and repairing equipment for incidents, projects and programs
    • Assist on any on-site project requested
    • Work area upkeep
    • Continued education of current and future IT practices

    Skills and Experience:

    • 3-5 years extensive computer repairs
    • Good communication skills
    • Good organization skills
    • Ability to work independently as well as with a team.

    Minimum Qualifications/Technical and Education Requirements:

    • High School Diploma or Equivalent
    • CompTIA A+ Certification with HP, Lenovo and Apple certifications a plus
    • Some technical support experience
    • Familiarity with printers
    • Customer service experience and professional demeanor
    • Must be able to track and manage multiple issues
    • Must be able to lift 50 lbs.
    • Must be able to work without constant supervision
    • Must have reliable transportation, valid driver's license, and good driving record
    • Must be able to pass a drug test and background check