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NOC Engineer L2 - Data Center

Netsync Network Solutions

NOC Engineer L2 - Data Center

Dallas, TX
Full Time
Paid
  • Responsibilities

    Detailed Description

    The Data Center Network Operations Center (NOC) Engineer L2+ will provide level 2 NOC monitoring and managed services advanced support on client environments. This role will provide support on data center devices, including storage (NetApp/EMC), servers/OS/apps, hypervisors, and Cisco chassis servers. The Data Center NOC Engineer L2+ will handle incident management, change management, and escalation support. The scope of required support includes but is not limited to the following:

    Roles and Responsibilities

    • Four-plus years' knowledge and experience in system administration on Microsoft Windows Server operating systems, including configuration and system security.
    • Strong understanding of virtualized server environments such as VMware vSphere or Microsoft Hyper-V.
    • Must be able to work in the root environment and have the ability to control Windows domain settings through Group Policy Objects in Active Directory.
    • Four-plus years' knowledge on storage arrays including EMC/NetApp.
    • Four-plus years' experience administering physical server infrastructure. Experience with Cisco Unified Computing System (UCS) preferred.
    • Experience with VMware Horizon-based virtual desktop infrastructure (VDI).
    • Must be detail-oriented, organized, and conscientious.
    • Must possess excellent written and verbal communication skills.
    • Requires an ability to identify and implement process improvements.
    • Continually learn the newest technologies to maintain subject matter expert status.
    • Provide timely response to all data center escalations.
    • Ensure appropriate key performance indicators and metrics are monitored on client data center environment.
    • Coordinate with vendors for issue escalations or warranty support.
    • Ability to articulate complex troubleshooting steps and technical issues to business leaders.
    • Develop strong relationships with clients as a trusted technical advisor.
    • Develop rapport and strong positive relationships with various individuals within the clients, manufacturers, industry peers, and internal resources.
    • Document all actions in accordance with standard company policies and procedures.
    • Work with internal and external technical and service teams to create and/or update knowledge base articles.
    • Assist Client Success Manager with quality support reporting.
    • Effectively deliver training/knowledge sharing/transfer with both technical and non-technical audiences comprised of internal or external staff.
    • Other duties, as assigned.
    • Maintain a client-first mentality.

    Additional Duties

    • Duties as assigned.

    Skills and Experience

    • Experience to meet the role responsibilities (usually five-plus years of experience).
    • Technical expertise in required technology (Collaboration, Wireless, Enterprise Networking, Security, Data Center, etc.).
    • Excellent client management/resolution and problem solving skills.
    • Strong communication skills.
    • Experience with VAR, consulting, or other equivalent.

    Minimum Qualifications/Technical and Educational Requirements

    • A bachelor's degree or equivalent work is required. A master's degree is a plus.
    • Certifications in solutions Netsync provides is a plus from manufacturers or industry leaders.