Job Description

Job Description

General Summary:

The Network Analyst is a member of the Network Operations Center (NOC) team responsible for providing overall operational support for the company’s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment.

Essential Job Functions:

• Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment;
• Documents and reports all network incidents and outages according to policy;
• Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues;
• Provides escalation support to Enterprise Technical Assistance Center (TAC) staff;
• Activates voice and data services across copper, fiber and Ethernet platforms;
• Participates in a team environment; providing valuable input and suggestions;
• Interacts with Engineering, Field Operations, TAC, and on occasion end-customers;
• Participates in a 24x7x365 (3) shift rotation;
• Performs all other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of telecommunications products and services;
• Foundational understanding of computers and networks;
• Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL;
• Demonstrated understanding of the OSI layer;
• Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;
• Skill in scripting and front/back-end development;
• Skill in commonly used software such as Visio, Excel, Word, and Power Point;
• Skill in oral and written communication;
• Skill in reading and interpreting technical documents and information;
• Ability to follow policies and procedures;
• Ability to multi-task and effectively manage multiple high-impact projects
• Ability to be detail oriented while keeping the bigger picture in mind;
• Ability to work well individually and in a team environment.

Company Description

What you need to know about us

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Company Description

What you need to know about us\r\n\r\nWe are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!\r\n\r\nWe are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r\n\r\nWe give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!