Job Description

Network Builders IT, a fast growing MSP, is looking for a Network Engineer with rock star customer service skills and has the technical skills to help design and support the servers and network infrastructure of our clients. Not only do you need to possess excellent communication skills and attention to detail, you also need to be passionate about your career in IT and extremely prideful of the work you do. A successful candidate will be able to troubleshoot technical issues escalated from our Tier 1/2 Helpdesk and assist with customer projects.

At Network Builders IT, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do and will have your back 100% of the time! To keep your skills sharp, we are dedicated to your professional growth and will help you achieve the certifications you need to be even better.

WE ARE LOOKING FOR A EXPERIENCED CANDIDATE WHO:

• Likes independent responsibility without micro-management
• Wants to work on projects and interesting solutions
• Doesn't mind a more relaxed work environment
• Wants the opportunity to have a direct impact on your team and the company

WHAT YOU WILL DO:

• You will interact with our clients daily and provide technical triage
• You will help define the impact and severity of the issue and determine the best course of action
• You will stage and image new equipment for deployment
• You will work on the latest in security solutions for Antivirus, Email filtering, Web Content filtering, Encryption and Mobile Device Management
• You will help our team identify recurring issues and how to solve them forever
• You will obsess about documenting your work and writing scripts and processes, so a problems do not need to be solved repeatedly
• Configure, install and maintain IT users desktop software and hardware issues (current versions of Windows, Mac and MS Office products, etc.)
• Troubleshoot general network infrastructure problems (networking equipment, printers, PC/server hardware, etc.)
• Support various technologies such as Azure, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco Networking
• Perform onsite client visits to troubleshoot or install equipment
• Process and address incoming service desk requests both onsite and remotely via email, phone or the support portal
• Assist customers with technology-related moves/adds/changes
• Troubleshoot PC/MAC issues remotely
• Document solutions and develop end-user guidelines

SKILLS / REQUIREMENTS

• Experience with PSA/RMM tools is preferred
• Experience with PowerShell and other scripting languages
• Set up and install new network equipment
• Configure network and internet related technologies, including LAN, WAN, Wireless, DHCP, DNS,VPN, vLAN, Routing, and Firewalls
• Lead network deployments, including design, installation, and configuration of network equipment and technologies
• Deploying VMware virtualization technologies
• Deploying Microsoft Windows Server
• Managing and configuring Microsoft Active Directory
• Setup and configuration of, VMWare, SANs, wireless networks
• Responsible for entering notes and time daily
• Document and update installation, configuration, deployment and maintenance procedures
• Provide after-hours on-call emergency support as needed
• Willingness to take industry certifications such as Microsoft, Cisco, CEH, A+, N+

​QUALIFICATIONS:

• Previous experience as a network or systems administrator
• Knowledge of TCP/IP and data protocols
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Strong troubleshooting and critical thinking skills

Company Description

Network Builders IT, a fast growing MSP, is looking for a Helpdesk Engineer with rock star customer service skills and has the technical skills to help design and support the servers and network infrastructure of our clients. Not only do you need to possess excellent communication skills and attention to detail, you also need to be passionate about your career in IT and extremely prideful of the work you do. At Network Builders IT, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do and will have your back 100% of the time! To keep your skills sharp, we are dedicated to your professional growth and will help you achieve the certifications you need to be even better.