Job Description

IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers.

This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations.

The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders.

This is a full-time, in-person position based in Santa Clara, CA.

Responsibilities

Network & Systems Support

• Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure
• Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed
• Perform root-cause analysis and document findings and resolutions
• Help maintain customer uptime, reliability, and overall service quality

Project Support & Engineering

• Assist with implementation and support of customer and internal infrastructure projects
• Participate in upgrades, maintenance activities, migrations, and deployments
• Collaborate with engineering and operations teams to ensure successful project execution
• Support scheduled after-hours maintenance windows when required

Customer & Technical Collaboration

• Participate in customer meetings and technical discussions when needed
• Support solution validation and deployment planning
• Communicate technical information clearly to both technical and non-technical audiences
• Contribute to a positive customer experience through responsiveness and professionalism

Documentation & Accountability

• Maintain accurate documentation within ITMC ticketing and project management systems
• Track time, tasks, troubleshooting steps, and project updates appropriately
• Follow internal workflows, escalation procedures, and operational standards
• Contribute to process improvements and documentation updates

Qualifications

Required Qualifications

• Experience supporting enterprise network environments
• Strong understanding of routing, switching, VLANs, and network troubleshooting
• Experience with enterprise Wi-Fi and firewall platforms
• Ability to troubleshoot technical issues in customer-facing environments
• Strong organizational and documentation skills
• Excellent written and verbal communication skills
• Ability to work onsite in Santa Clara, CA

Preferred Qualifications

• Experience supporting education, government, or healthcare environments
• Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies
• Familiarity with VoIP, UCaaS, or communication systems
• Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus
• Comfortable working independently and collaboratively within a team environment

Key Success Factors

• Strong team player with a collaborative and solutions-oriented mindset
• Ability to manage multiple priorities and tasks effectively
• Professional and customer-focused communication style
• Calm and methodical approach to troubleshooting and issue resolution
• Strong sense of accountability, ownership, and follow-through
• Commitment to reliability, customer trust, and continuous improvement

Additional Information

All your information will be kept confidential according to EEO guidelines.