Job Description

Care Benefits is our enterprise solution that helps companies provide care benefits to their employees. Care Benefits supports organizations in the private and public sectors. This solution helps employers attract and retain talent as well as increase efficiency and reduce absenteeism.

Care.com is seeking a Network Fulfillment Representative who will support day-to-day fulfillment operations for our Care Benefits Enterprise teams. You will be responsible for reviewing new, pending, and fulfilled jobs to drive overall network fulfillment performance for both our child and adult product offerings

This is a 4 month temp-to-perm opportunity, providing the chance to transition into a full-time role based on performance and organizational needs.

What You'll Do:

• Work closely with the Sr. Manager of Network Fulfillment to support day-to-day fulfillment across in-home child care, in-center care, camps, and adult backup care programs.
• Effectively manage multiple priorities in a fast-paced environment, demonstrating a strong sense of urgency while maintaining accuracy and attention to detail.
• Review and manage care requests across all stages of the fulfillment lifecycle to ensure timely and accurate completion.
• Execute fulfillment activities in alignment with established processes, maintaining a high level of accuracy and efficiency.
• Collaborate with internal teams to deliver a seamless, high-quality fulfillment experience.
• Manage inbound and outbound provider communications via email, chat, and phone.
• Escalate complex or unresolved issues to appropriate stakeholders as needed.
• Maintain accurate documentation of fulfillment activities and communications in company systems.
• Ensure all actions are logged for visibility, reporting, and compliance.
• Follow workflows and contribute to ongoing process improvements.

Qualifications

• 2-3+ years experience in call center or related field
• Familiarity with child care and/or adult care environments preferred.
• Strong ability to work independently, make decisions, and manage multiple priorities.
• Excellent communication, interpersonal, and active listening skills.
• Detail-oriented with strong organizational and analytical abilities.
• Proficiency with CRM systems, Microsoft Office, and Google Workspace.
• Demonstrated commitment to teamwork and meeting performance standards.

Additional Information

Office Location: 2801 North Central Expressway Dallas Texas 75204

Business Hours: 8am-4pm CST Monday-Friday

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Hourly Rate: $21/hr (non negotiable)

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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