Location: Richland, Washington
Title: Network Operations Center System Administrator II
Schedule (FT/PT): Regular Full Time
Travel Required: No
Clearance: Ability to Obtain

North Wind Solutions is a Government contracting small business with operations at military and civilian installations across the United States. The company's focus is facilities operation and maintenance, waste management and radiological services, security control and force protection, and environmental services. ** _

POSITION PURPOSE:_**
In support of the Northwind IT Infrastructure organization, this position will be responsible for monitoring the Hanford Accreditation Boundary General Support System referred to as the Hanford Local Area Network (HLAN) Information System. Services include but are not limited to core network infrastructure (i.e., routers, switches, firewalls, etc.), authentication services, servers, storage, Internet, Virtual Desktop Infrastructure (VDI), and other HLAN resources, infrastructure, and facilities for faults, service interruptions, and performance degradation. ** _

ESSENTIAL DUTIES AND RESPONSIBILITIES:_**

• Analysis of applications and systems that have been designated as critical Essential Support activities necessary to maintaining the Hanford Mission Essential Function – “Maintain the safeguards and security of special nuclear/radiological materials (material, weapons and devices) at DOE sites and facilities”.

• Critical evaluation and configuration management of commercial, alternative, and Uninterrupted Power Supply (UPS) alerts using Network Management applications. Including, but not limited to environmental monitoring of Data Centers, telecom nodes and other critical infrastructure.

• Infrastructure analysis and proactive management of network, platforms, and critical application services for availability.

• Maintain responsibility to obtain, track, communicate, and post accurate Network incidents and outage information at point of detection or notification from system owner and posting updates as new information becomes available.

• Responsible for administering, triaging, and coordinating Network and Server incidents with technical Subject Matter Experts (SME) and Senior Management team.

• Support and/or authorize Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing, and live incidents per policies and procedures.

• Support technical teams in identifying systems problems, conducting diagnosis and providing resolution.

• Production Control job batch processing support, initiate analysis for job failures and coordinate efforts to resolve issues.

• Respond to scheduled and unscheduled production-impacting incidents and dispatch the appropriate technical, engineering, and safety resources and after-hours emergency customer support.

• Update network tools as needed to monitor new applications, servers, network hardware, or to retire applications, servers, and network hardware no longer in service.

• Provide cybersecurity incident handling support.

• Compile or write network event reports for Senior Leadership.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Provide after-hour Helpdesk support, including troubleshooting and tracking of resolutions.
• Audit and update Network Operations Center procedures.
• Engage in the automation and modernization of NOC processes and applications.

MINIMUM QUALIFICATIONS: **

Education and Experience:**

• Bachelor's degree in Computer Science or related field, equivalent years of work experience or combination of education and relative work experience.

Skills and Abilities:

• Attention to detail and strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Demonstrated ability to adapt to change and quickly learn new tasks.
• Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high-pressure environment.
• Knowledgeable or experienced working with Network, Application and Server monitoring tools.
• Comprehensive knowledge of network infrastructure.
• Excellent written and oral communication skills in English are required.
• Must be a collaborative team player with the ability to set goals and achieve them with minimal oversight.
• Ability to monitor critical facilities environmental conditions such as HVAC, power, security cameras, and IT infrastructure.
• Must keep a clean and organized workspace.
• Demonstrates effective use of systems, tools and other resources to reflect understanding and clear insights of processes, systems and methodologies of process improvement.
• Ability to visualize alternative processes and think conceptually.

Special Requirements:

• Must be a US Citizen.
• Must be able to pass a pre-employment drug test and background check.
• Must be able to obtain a Personal Identity Verification (PIV) badge.
• Must be able to obtain a L-Clearance.
• Ability to work shift work in a 24/7/365 environment. Includes day, swing, and graveyard shifts.
• Ability to work shift rotations, overtime, weekends and Holidays as necessary.

PREFERRED QUALIFICATIONS:

• Network Operations Center (NOC), help desk, IT experience and IT certifications.
• Experience with Network, Application, and Server Monitoring tools (e.g., SolarWinds, Dynatrace).
• Proficient in Microsoft 365 Products.
• Knowledgeable of Cloud Environments.
• Knowledgeable of VMware virtualization.
• Experience working with incident/ticketing system.
• Understanding of backup power sources for IT infrastructure.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee will be sitting for long periods of time in an office environment, but will also be required to stand, walk, and talk or hear. Physical requirements of the job may include but are not limited to the ability to climb stairs, lift at least 10 pounds, and stay awake and alert during shifts. **_

WORKING ENVIRONMENT:_**
The work is conducted indoors. The employee may be exposed to moving mechanical parts. The noise level in the work environment is usually moderate but may increase with work activity.

********North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.