Responsibilities:

Lead network operations, managing tickets for network device management (Cisco routers, switches, F5 load balancers, ViaSAT, General Dynamics encryption devices).

Ensure AQLs: 85% outage resolution within 45 min for high-availability systems, 95% outage reporting within 10 min.

Oversee SME Tier III services, including network troubleshooting, add/move changes, and F5 load balancer maintenance.

Coordinate with external entities to resolve outages and meet SLAs.

Supervise Information Assurance (IA) compliance, including IAVA, STIGs, and POA&Ms.

Deliver monthly SOPs, AARs and POA&Ms.

Qualifications:

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

5+ years of network management experience in DoD environments.

Expertise in Cisco, F5, ViaSAT, and General Dynamics devices.

DoD 8570.01-M/8140 IA certification (e.g., CISSP, CISM).

Strong leadership and coordination skills.

Security Clearance: Top Secret with SCI eligibility (Tier 5 investigation, immediate SCI access).