Job Description

Key Responsibilities

• Support the configuration, monitoring, and troubleshooting of network infrastructure, including Fortinet firewalls, VPNs, and security policies.
• Administer and maintain Cisco Meraki switching and wireless environments, including VLAN management and connectivity troubleshooting.
• Monitor network performance and alerts; identify, troubleshoot, and escalate issues such as outages, latency, and connectivity disruptions.
• Perform firmware updates, patching, and assist with change management procedures across network devices.
• Maintain accurate network documentation and support hybrid connectivity between on-premises systems and cloud environments (e.g., Microsoft Azure).

Days and Shift Information

• Full-time position
• Standard business hours with occasional after-hours support
• Participation in an on-call rotation for network support and incident response

Work Environment

• Office-based or hybrid work environment depending on business needs
• Collaborative team setting within the TechOps/IT department
• Fast-paced environment supporting a multi-site enterprise network infrastructure

Qualifications

Education

• Bachelor’s degree in Information Technology, Network Engineering, Computer Science, or a related field preferred
• Equivalent hands-on experience or relevant certifications may be considered in place of formal education

Experience

• 1–3 years of experience in a network support, IT support, or similar technical role
• Foundational knowledge of networking concepts such as TCP/IP, VLANs, routing, switching, and DNS
• Exposure to or experience with Fortinet firewalls and/or Cisco Meraki environments preferred
• Familiarity with Microsoft Azure or other cloud platforms is a plus
• Experience with network monitoring tools, documentation practices, and basic troubleshooting methodologies

Personality Traits

• Eager to learn with a strong sense of curiosity about systems and networking
• Hands-on and proactive, with a willingness to take ownership of assigned tasks
• Detail-oriented and disciplined in following processes and maintaining documentation
• Strong problem-solving mindset with the ability to ask thoughtful questions
• Reliable team player with clear communication skills and a collaborative approach

Additional Information

Pay / Benefits / Perks

• Pay rate: $85,000
• Paid Time Off: Accrue up to five days of PTO in the first year; two weeks of vacation plus one week of PTO accrued upon first anniversary.
• Health & Insurance: Medical, Dental, Vision, Life Insurance, and Disability coverage.
• Additional Benefits: Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, and Employee Assistance Program.

All your information will be kept confidential according to EEO guidelines.