Job Description
Networking Engineer (MSP – Projects & Escalations)
The Networking Engineer is a critical member of our service delivery team, responsible for designing, implementing, and troubleshooting complex network environments while supporting escalations and ensuring a seamless IT experience for our clients. This role requires a strong foundation in firewall configuration, VPN performance, and networking best practices , paired with excellent communication skills and a client-first mindset. You’ll take ownership of project-based networking initiatives, resolve advanced escalations, and mentor junior staff — all within a dynamic MSP environment.
What You’ll Do
Network & Security Troubleshooting & Resolution:
Configure, deploy, and troubleshoot firewalls (Fortinet, SonicWall, Meraki, Palo Alto, etc.) to meet client security and compliance standards.
Diagnose and resolve VPN latency issues , ensuring optimal performance for remote users.
Support escalations from Tier 1 & 2 technicians involving network-related issues (DNS, DHCP, VLANs, routing, and switching).
Identify root causes of recurring network issues and implement permanent solutions.
Provide both remote and on-site support for critical networking incidents.
Project Execution:
Lead or assist with project work including firewall upgrades, VPN implementations, network redesigns, and migrations.
Collaborate with Project Managers, Engineers, and Service Managers to deliver scope within deadlines.
Identify risks or blockers during project execution and provide mitigation strategies.
Document project tasks, network diagrams, and SOPs to ensure repeatable success.
Escalation & Mentorship:
Act as a networking subject matter expert for escalated issues.
Provide mentorship and guidance to Service Desk technicians.
Escalate to senior engineering resources when necessary, providing full documentation and analysis.
Documentation & Continuous Improvement:
Maintain detailed and accurate documentation in ConnectWise, Hudu, and other knowledge bases.
Proactively flag recurring network performance issues and propose improvements.
Contribute to the development of SOPs for network-related support.
Client Engagement:
Deliver professional and empathetic communication with clients through phone, email, and ticketing systems.
Keep clients informed with timely updates on project and escalation progress.
Build trust by resolving networking challenges efficiently while ensuring SLA compliance.
Qualifications
Technical Background:
5+ years of hands-on experience in networking roles within an MSP or service-provider environment.
Strong expertise in firewall configuration (Fortinet, SonicWall, Meraki, Palo Alto, etc.).
Proven experience troubleshooting VPN latency and connectivity issues.
Solid understanding of LAN/WAN, VLANs, routing protocols, switching, and network security best practices.
Proficient with Microsoft 365, Azure AD, and server/network integrations.
Experience with RMM/PSA tools such as ConnectWise Manage, Automate, or Autotask preferred.
Certifications such as CCNA, CompTIA Network+/Security+, or Fortinet NSE are highly valued.
Soft Skills:
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced MSP environment.
Team-oriented with mentoring capabilities.
Highly organized, detail-focused, and service-driven.
Work Schedule & Location
Standard 8am–5pm EST schedule.
Rotating on-call coverage for critical network escalations.
Hybrid role, reporting to company HQ in Abington, PA for scheduled shifts.
Compensation & Benefits
Competitive salary commensurate with experience.
Medical, dental, vision & long-term disability coverage.
SIMPLE IRA + match.
Generous PTO, vacation, and paid holidays.
Career development opportunities with certification support.
Weekly team lunches, regular company outings, and volunteer opportunities.
Company Description
They encourage a very rich & collaborative culture, having a people-first mindset when it comes to growth!
TJ
They encourage a very rich & collaborative culture, having a people-first mindset when it comes to growth!\r\n\r\nTJ