CISCO MERAKI BUSINESS UNIT

Looking for the perfect job to jumpstart your career? Come join the leader of cloud-managed IT! Cisco Meraki has revolutionized enterprise IT and continues to have ambitious initiatives. We run a best-in-class Support team that assists our ever-growing global customer and partner base. Our team is looking for smart, hardworking recent graduates, or those in their final year of obtaining a M.S degree, to join our outstanding Network Support organization in either the Chicago or San Francisco office.

As a Network Support Engineer, you can immediately apply your coursework, support a variety of industries, and gain exposure to a diverse group of teams. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our customer-facing role will expose you to a variety of internal teams - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in an exciting and fast-paced environment.

RESPONSIBILITIES

• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing
• Diagnose and troubleshoot wireless, security, switching, phone and other various network-related issues reported by Cisco Meraki customers and partners
• Own each customer case from initial creation to resolution
• Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers' devices
• ead and analyze packet capture using Wireshark
• Work with Engineering and Management to diagnose and resolve critical, escalated issues
• Use acquired knowledge to suggest, edit and write in-depth Knowledge Base articles
• Stay up to date on Meraki features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends

QUALIFICATIONS

• Working towards or have a M.S in Computer Networking, Information Technology, or a related subject area
• Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless
• Thorough comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers
• Outstanding English language, written and verbal communication skills, and comprehension
• Outstanding customer service skills and ability to clearly and concisely articulate matters to third parties
• Passionate about networking, IT and helping people with an eagerness to learn in a team environment
• Previous internship and/or work experience or volunteer work in a network lab environment a plus
• Networking certifications a plus: CCNA, CCNP CWNA, etc.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

We Are Cisco: where each person is unique, but we bring our talents to work as a team and make a difference. We embrace digital and help our customers implement change in their businesses. Some may think we’re only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. Our culture allows for innovation, creativity, and yes, even failure—if you learn from it. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!