Job Description
Looking for someone who has already worked in large-scale distributed networks , knows Cisco-level networking (CCNA baseline), understands security and compliance , and can talk with both engineers and non-technical retail managers while solving problems under pressure.
In this role, you will:
- Assist with remote network setups, configurations, and ongoing support.
- Ensure all work complies with strict PCI standards for retail operations.
- Partners with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
- Deliver legendary customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.
- Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.
- Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.
Qualifications
- 5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
- 5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
- CCNA certification required (or equivalent proven experience).
- Strong knowledge of PCI DSS standards and retail network connectivity requirements.
- Expertise in VPN technologies, internet connectivity options, and remote support tools.
- Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
- Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)
- Proven ability to collaborate effectively with users, vendors, and engineering staff.
- Excellent verbal and written communication skills.
- Demonstrated commitment to delivering legendary customer service at every interaction.
- Self-driven and career-growth–minded, with a focus on continuous learning and development.