Job Description

Qualifications

· 5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.

· 5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.

· CCNA certification required (or equivalent proven experience).

· Strong knowledge of PCI DSS standards and retail network connectivity requirements.

· Expertise in VPN technologies, internet connectivity options, and remote support tools.

· Hands-on experience with Cisco Meraki full-stack cloud-managed solutions.

· Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)

· Proven ability to collaborate effectively with users, vendors, and engineering staff.

· Excellent verbal and written communication skills.

· Demonstrated commitment to delivering legendary customer service at every interaction.

· Self-driven and career-growth–minded, with a focus on continuous learning and development.

Additional Information

All your information will be kept confidential according to EEO guidelines.