Network Technician

N

Netsync Network Solutions

Network Technician

Bellaire, TX
Full Time
Paid
  • Responsibilities

    Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance.

    Detailed Description:

    ****We are seeking a skilled and motivated Network Technician to join our team in Bellaire, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies.

    Roles and Responsibilities:

    • Maintain strong working relationships with customer and team.
    • Work on site hardware failure cases for Netsync's Network Support service contracts.
    • Perform network appliance installations.
    • Customer, Partner/Vendor and cross-department relationship/partnership management.
    • Manage and update support cases in Customer, Netsync and OEM systems.
    • Collaborate with team to maintain availability for 24x7 support.

    Additional Duties:

    • Assist in continual improvement to further streamline and automate existing processes and procedures.
    • Assist Netsync's NOC with Network Support cases.
    • Continued technical education in the networking field.
    • Assist with end user compute repairs.
    • Upkeep of work area.
    • Attend and contribute to weekly team meetings.
    • Other responsibilities as assigned by management.

    Skills and Experience:

    • 1 or more years IT experience.
    • Solid understanding of networking and security including routing/networking and TCP-IP protocols.
    • Able to routinely lift at a minimum 40 lb.
    • Strong attention to detail.
    • Strong communication skills
    • Strong organizational skills
    • Strong customer service skills
    • Curiosity and strong desire to constantly learn.
    • Proficient in Microsoft Office's suite of programs.

    Minimum Qualifications/Technical and Education Requirements:

    • High School Diploma or Equivalent, CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA).
    • Valid Driver's License.
    • Clean Driving Record.